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"Great location, halfway between station and town centre. Above all, the staff were e.xcellent ."

"There was a slight issue with a previous guests item in our room upon arrival which was immediately addressed by staff (Alice was amazing!!) and I was offered an upgrade to an amazing suite and a drink on the house. The hotel is beautiful, well situated in the city centre close to everything you need. Overall it was an amazing stay and it’s clear that the hotel cares deeply for ensuring every stay meets their expectation and when it doesn’t, they go above and beyond to rectify that. Thank you again!"

"very good "

"Appropriate "

"Great"

"Staff were very friendly, complimentary happy hour, clean and comfortable room, great location "

"Good food and great service in the liunge"

"I stayed at this hotel at Manchester for an appointment, but sadly, it did not meet the expectations of a luxury stay. The walls, especially in the bathroom, and even the TV tables were not clean, which is far below what I’d expect from a five-star standard. The staff were also not welcoming; I went down for breakfast just as it was ending, and even though food was still being packed away, no one offered me any alternative. The manager acknowledged me but made no effort to help. Overall, I left feeling very let down, as it didn’t come close to the standards I expected from a five-star hotel.”"

"Great hotel, 5 mins from Albert Docks, roughly 10-12 mins from the Liverpool Lime Street station. Spotlessly clean, helpful staff. Would definitely visit again."