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"The room was not as expected based on the listing. The initial room we was given was suitable and cold. However Jon the manager was incredibly helpful. I must say he is a genuinely lovely guy and clearly cares about his guests and he helped find us a more suitable room with a bath so we could bath our child. For me Jon and the other staff we interacted with were the best thing about the stay and we’re all incredibly friendly. "

"Lovely hotel. Well placed in city. Good parking and great views over the river. Great friendly staff "

"Only a 10 min walk from the train station. Easy to find. Good sized rooms and clean. Bed a bit small, soft and sunk to the middle but fine for one night. Great breakfast."

"Lovely staff Room Was clean just a very old building Iron ironing board and kettle in the room Parking £10 in the gate carpark 26hrs "

"Great hotel in great location, accomodatinf staff. Good breakfast"

"Lovely hotel in a perfect location, we got a really good deal, so we’re very happy with our stay. We also got 50% off the menu in the chez mal restaurant using the fork app. Lovely food but very pricey without the discount. Would definitely stay again if the price was right. Great hotel car parking opposite at a bargain price of £6 for 24 hrs "

"The room we were staying, the decor was tired - not worthy of a 4 star hotel unfortunately. Upon arrival, wardrobe door was hanging off hinges, the wifi receiver box was hanging of the wall - room was also very dark. Pointed out wardrobe door to concierge and they had it fixed the next day, but should have been done before guest arrival - tables in hallway tired and peeling off. The staff was friendly though, especially in the breakfast room. Breakfast had a good choice."

"Beautiful hotel with an amazing old world feel. Our room was decorated/furnished in keeping with the castle and was very clean and comfotable. Wandering through the castle and court yard is highly recommended to soak up the whole atmosphere. An added bonus for me was to meet Lady Poppet - Lumley Castle's resident cat ❤️ She and the staff were all very welcoming and helpful. "

"We all enjoyed the breakfast. We had meals in the evening two nights of our stay and would like to commend the waiter Mike who went above and beyond on his duties, very attentive, polite and courteous. "