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"Everything related to our stay here was great until I needed assistance with additional towels and toilet paper in our room and had to ask the gal working the front desk on the second night we were there. It was a Friday and her nametag said "Manager" which was alarming because she was extremely rude and condescending when I went up there with my 3 kids in tow. Her name is Tracy and again her nametag said "manager." When we walked away, I was visibly frustrated and my daughter noticed and spoke up, not ok that children even noticed her lack of customer service and rudeness. Literally everyone else was wonderful. Just the manager Tracy was very rude and could use some training in customer service. When I mentioned it at check out, none of the amazing staff seemed to be surprised at her behavior. Something should be done about this for sure! I wish I could do more than just write a review so nobody else has to be made to feel like an inconvenience. Thank you."

"Beautiful architecture and unique large well appointed stately rooms. "

"The front desk staff was amazing, they were all very kind and helpful. Our room got upgraded for free with a partial view of the arch. Which made my kids extremely happy. The room was really nice and clean. The food was very good with a great selection. My family will definitely be staying again when we go back to Saint Louis. "

"Clean room. Yummy dinner. Beautiful artwork. "

"Loved our stay. Clean room. Nice restaurant. "

"we will be back there"

"Been there twice for blues games both times the hotel is 5/5 stars "

"Great! "

" My entire room was clean, the staff are nice, the amenities were efficient… "