"No communication ended up in hospital messaged them no reply messaged again no reply nearly week gone now still nothing from them "

"The room was spotless and near the city centre."

"Staff very helpful"

"The property was clean and tidy and couldn't be faulted. The problem was with their check in procedure. Phone a number which took nearly 20 minutes to get answered requiring repeated redialling. After getting the key to the room, it turned out the wrong key had been put in the keysafe box.....so... another phone call to their help desk, this time taking 25 minutes to eventually get answered. Once that was finally sorted out, all in all over 45 minutes, i ended up being late for my appointment...