"smoking at entrance. reception i was handed a leaflet to sign and that was it, no info on breakfast,where room was,dining? later told no English only continental,no food available either Got to room, no electronic lock? given two key cards, so back to reception, said your room has key as lock broke, so back up to room (note stairs no lift) which decoration old n tired but clean, No TV remote, over next hour or so tried @ 8 from other rooms, none worked!! Got other room for 1 night, said would sort next day. Decided to go for a meal after all that, out past smokers again, but car blocked in with 4x4, Went to “reception” said would find owner to move no one came.so back past smokers to reception eventually 15 mins moved was wedding delivery.Came back they parked over two EV bays! There was a wedding party who all seemed to be on our new room floor kids running in corridor from @8 til 11pm adults banging on doors shouting,, last event woke us up was 03.30am!
Gave us a bottle of wine recompense
second morning car was blocked in by another delivery, then found had flat tyre, odd as the true monitoring not gone off. Asked reception if had a pump, as it was raining/sleet said no offered no help, not even a brolly. Changed wheel soaked, took to get checked, tyre pumped up and ok, said maybe let down deliberately as joke, asked forCCTV no response
if you want a hotel with 4 stars, I would rate 2 star at best, poor service,parking not safe, smokers entrance +no help, come here."