Find hotels near Dunadd, Lochgilphead from SAR 322

"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"Absolutely shocking.....faulty towers in Oban The manager was as rude as hell Extension lead was taped on the staircase.....trip hazard waiting to happen....i reported it and the manager laughed and said it needs to stay there.....decorating was SOOOO dated and needed the paint work finishing"

"Cabin was lovely, had everything we needed , hot tub had very strong smell of chemicals that put us off using it, we have one and it's never smelled like that, location was lovely and very peaceful but everything was closed for the Tues and Wed while we were there so that was disappointing "

"Lovely hotel, beautiful location close to amenities. Staff very friendly and service was excellent. "

"Family really loved it. Will definitely come back "

"Such a fantastic stay and sad to be leaving! A beautiful hotel, set in lovely surroundings. The staff were fantastic very helpful from reception to bar to restaurant. Room was beautiful clean and hotel throughout. Looking forward to staying again "

"mould around the bathroom tiles, bathroom window and curtain, rust on the shower head, dust on tbe bathroom mirror and an e.pyy toilet roll cardboatd core. In the main bedroom room, we found a ceiling repair painted white, a totally different colour from the rest of the room, cobwebs on the room sprinkler head, poor condition of the bed blanket throw and an extremely small television. We did not stay and returned home after the offer of an alternative room which was no different to our first reserved room."

"Overall we enjoyed our stay very much. The room was spacious, pretty well furnished and clean. Dinner and breakfast was not exceptional but OK. However the biggest pluses were the tranquil location overlooking Loch Feochan and the staff. From arrival to departure every member of staff we encountered was friendly, helpful, knowledgeable and professional. Tom needs to be singled out for being exceptionally helpful when we discovered a tyre puncture on departure. He helped us to source and arrange for a replacement and fix. despite missing our lunch appointment, the hotel is hardly a bad place to spend an extra 90mins. Very highly recommended."

"Excellent facilities, fantastic views, great value for money. Bathroom could do with an upgrade. "