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"Hotel location, atmosphere, spa and room were nice. Reception staff - lovely. Bar/Restaurant Staff weren't rude but didn't seem bothered with actual service. I counted 10 dirty tables as we walked into the restaurant area, they were still all cluttered 90 minutes later. After waiting for table service for 15 minutes, I found a member of staff who asked to me follow them to the bar rather than serve us at the table, for no real reason than their convenience. We were approached once and asked whether we wished to order food but no one came back to ask as after that so we gave up. No one was rude, but no one really cared whether we were there or not. Spa was lovely and all the staff polite and engaging."

"Excellent"

"Lovely staff. Amazing grounds. Good and spa great too. Beds are sooo comfortable. "

"Our room was huge and the bed was very comfortable. It is easy to find and staff were very nice. There is very little parking so keep in mind you have to park a few minutes away but can unload in front of hotel. We used the Waterloo lot! It was $10 a day. We didn’t do breakfast because it was $35 L but there is a nice coffee shop next door!"

"Room was in a state of disrepair. Shower, paint lifting off the walls. But the restaurant bars and lobby were in great condition."

"Breakfast was mid"

"Brilliant spa and wonderful stay"