"The hotel had a bad smell in hallways and my room smelled like old mold. Then all night there was constant banging on walls, loud noises and what sounded like kids jumping on beds or something. I called front desk to get someone to check but never heard back and it continued. This went on for always the entire night. I got no sleep."

"Staff was courteous and friendly, but we experienced several issues during our stay. We were informed at check-in that the elevator was out of order, and our original room was upstairs, which was not accessible for someone in our group. We were moved to a first-floor room, but the pull-out couch was missing sheets and blankets. The room was also missing basic items like a phone, clock, hangers, and bathroom cups. The handicapped parking space had not been plowed after the recent snowstorm,...