"I recently stayed at Ocean Eden Bay in Jamaica and unfortunately had a very disappointing experience. Money was stolen from the in-room safe. What I later discovered—after the fact—was that the safe was malfunctioning. Although it displayed “locked,” the internal rods were not engaging. If you simply pulled on the door, it would open right up. I found this out the hard way.
I contacted customer service, and they sent two security personnel and a technician to my room. The first staff member was unable to fix the safe, so they had to call someone else. While this was happening, I felt like I was being interrogated about the missing money. I was asked to account for every dollar I had spent, which felt inappropriate and uncomfortable.
To make matters worse, two staff members put on gloves and went through all of my personal belongings in the room, allegedly looking for the missing money. Watching them repair the safe confirmed the issue—the locking mechanism was not functioning properly even though the display indicated it was locked.
When I spoke with a manager before leaving, I was told there was “no proof” the money was stolen because there were no signs of forced entry. I explained that if the safe was broken and not actually locking, there would be no signs of forced entry. When I asked about the security report and the fact that staff had to repair the safe, my concerns were dismissed.
Based on my experience, I would strongly recommend that guests double-check their
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