Search Resorts in Dien Ban

"Great Hotel"

"Best breakfast"

"We booked the Corner Han River View room and really enjoyed our 4D3N stay. The room view was fantastic and the rooftop pool was definitely a highlight. Breakfast was decent but did not particularly wow us. Unfortunately, our experience with Hotels.com was very disappointing. After booking, my reservation stated that the room was a smoking room. As I am sensitive to cigarette smell, I immediately contacted both the hotel and Hotels.com. Hotels.com informed me that there were no non-smoking rooms available in the same category and suggested I downgrade to a lower category room while paying even more than my original booking price. Unsure about this, I contacted the hotel directly and was told that non-smoking rooms were available. Upon check-in, the hotel staff even confirmed that all rooms in the hotel are non-smoking rooms. Had I followed Hotels.com’s advice, I would have paid extra unnecessarily and ended up with a lower category room. This is not my first bad experience with them. Previously, several of my reward nights expired despite me being a frequent user, and no proper explanation was given. The hotel itself was great, but this experience has made us lose trust in Hotels.com completely."

"Clean, spacious, nice services"

"Didn’t like the layout of the bathroom (no doors), but the massage facilities were top notch and the grounds were beautiful. Food was good but not top tier per se. "

"Clean and well stocked room. Love the shower! Staff were friendly and helpful. Unfortunately Pool was closed. Suggest to have better selection for breakfast buffet and switch up everyday."

"Nice people clean"

"kind staff and clean room i would like stay this place again"

"Terrible dinner set menu in some room at 34 level"