"Contacted hotel x3 to ask for a room without a view of bins or walls,as my brother is autistic.
At reception, l re - iterated my request.
Was informed room would be fine.
To come back if unhappy! This rang alarm bells.
The room faced a brick wall and smelt foisty. These rooms were not nice. Very small need to be updated.in fact a superior room!
I was so annoyed. My brother upset.
BACK to reception where eventualy given new rooms .
Incidentally, we walked quite a long way to the rooms and up and down small flights of steps, with 4 suitcases.
Why did this happen anyway.?
New rooms great.why couldnt this have happened originally. Very stressful.
The restaurant was great and staff remarkable."
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