My three sisters, parents, and newborn came to we drove hours to see a hockey game for my parents birthday. We get there and the pin they gave us to check in doesn’t work so we tried contacting owner. They do not respond after several attempts to call them. At this point we are forced to call Vrbo and they contact the host only to tell us that we are unable to stay due to damages on the property so we stood out in the freezing cold for over 20 minutes on hold with our whole family and newborn trying to get into this rental property only to be told, we have to find other accommodations. We were given no heads or up warning before driving 2+ hours to stay here. Vrbo was helpful and refunded us and reimbursed us for a place to stay however, it was extremely difficult to find another place to stay so last minute. We almost missed our event because of this incident. Horrible experience, host really could’ve let us know way sooner- like before check in.