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"The check-in counter is one of the smallest that I have seen among all the five-star hotels that I have been to. The staff could have easily directed some group check-ins and executive level customers to the executive lounge. The daily cleaning staff and the turn-down service staff are two different teams based on the staff self report. However, it seems that the daily cleaning staff also does the evening turn-down service except for the first day. The room cleaning service and turn-down...

"Great location next to shopping area. Breakfast can have more varieties. I can smell cigarettes in the hallway of the floor where I stay and also in my room. The smell was cleared on the second and third day of my stay. Staffs were great and very helpful."

"住宿乾淨，職員服務到位"

"Nicely atyled room"

"High spec large rooms with lots of automation. Great breakfast."

"The hotel elevator is too small, and there's only one. The waiting time for the elevator is quite long."

"The hotel is new as it just open for business this year. However the up keeps seems to be a bit behind may be because there are buses and buses of tourist occupying the hotel during my stay. The staffs are great and extremely friendly. The rooms are comfortable. Breakfast is abundance but again there are lots of people during breakfast time. Location is excellent. I would recommend this hotel at Altay."

"我们东西比较多，但是接待小哥拜合人很好，很耐心的帮我们把所有东西送到了房间，点赞👍"

"おしゃれな中庭と可愛いネコ、シンプルな部屋。 地下鉄の駅が近く、空港や中心街に行くのにすごく便利な場所でした。また、汗血馬が見れる施設やその周辺の大きな公園などがオススメです。 近くに朝市もありました。 レストランやコンビニも沢山あります。 かわいいネコが出迎えてくれます。"

"Staff was friendly and helpful"

"Excellent location within a short walk of the International Grand Bazaar, easy bus routes for those who read Chinese. comfortable beds, clean rooms, and an excellent breakfast (Chinese and Uigyr styles) included."