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"Good location and nice price"

"Great stay, friendly staff, refurbished hotel, brilliant buffet breakfast"

"The staff were extremely helpful. I can't remember there names but my glasses broke when I was there and I can't see without my glasses I needed a temporary fix to get me home. I spoke to Reception to ask for a bit of sellotape or glue and she called the maintenance guy who patched then up til I got home. I thanked them when checking out and Manager was a lovely lady who showed us a easier route to sealife as my mum has difficulties in walking. It was a lovely hotel, good location and we...

"What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again."

"Breakfast was delicious. Hotel staff and facilities were wonderful. Highly recommend."

"convenient near the train station. Clean and well maintained"

"The Genting was always a favourite stopover when traveling through England as it breaks up the trip from London to Yorkshire. The hotel is still quite nice compared to others in the area but doesn’t seem to have been maintained to the high standards it once was. The spa experience was still great, however the outdoor spa was not working and I had to share the pool experience with the cleaning crew at 7am. The building that it shares has some challenges with managing the smell from the bins and...

"It was a lovely comfortable stay , friendly staff, towels supplied for a fee but seating area for coffee in morning was lovely , beds clean and comfy ."

"Great hotel will definitely stay again"

"We enjoyed our stay and would come back again."

"The location was great. There are many restaurants nearby. I had a very comfortable stay."

"Excellent location, atmospheric hotel in a fab location and attentive staff. What more could you wish for?"

"Everything good"

"Everything about this place is FANTASTIC - the location, the staff, the rooms, etc. I wish that all the places I've stayed in as I've traveled around England were as nice as this place! Definitely worth a stay if you're going to Gloucester."

"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"I really like this hotel due to its' close proximity to the city center, great amenities, and abundant breakfast options. The decaf coffee is also a nice addition!"

"The air conditioner for the whole building was broken, and with the heat it was almost impossible to sleep. The staff tried their best to help in anyway possible, but it was horrible."

"This place was fantastic!"