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"View from room was excellent; but would have preferred room on ground floor with pool access. Toilet door required attention, but remained the same post maintenance for the duration of our stay. Also, missed pre-booked activity due to door lock mechanism not working, so couldn’t get into our room! Although hotel paid for taxi to activity, all other activities planned were missed, through no fault of our own. On the day we left, there was low pressure, and no hot water available, so had cold...

"We had a great experience. Everything was amazing. The view from the room is unforgettable. Food was amazing and staff was friendly."

"Excellent Service, Beautiful Location: Relaxed & Private, Food was Perfect & Especially the Bula Night: Local Food appied with the Buffet breakfast..... The Ocean view from our room was to die for, was Perfect... I'll give them 10/10 & 5 ⭐⭐⭐⭐⭐"

"Room was great. Staff friendly. Food was good. Hotel grounds are unreal."

"I have to preface this review with the fact it was awful weather - not their fault but they need to do better with proper rainy day activities We are DINKs in our early 50s. We chose the Shangrila because of the adults only section - the Reef Wing. Don’t. Unless you are travelling with kids, don’t come here. The Reef wing is on the windy side of the island so the pool was virtually unusable even on the one nice day we got. The ‘adults only’ beach is on the horse trekking path so you are...

"Breakfast was awesome and the staff kept on encouraging to have a good breakfast for the day. Very friendly staff and very clean. Only we were not happy on our first day no hot water. We had to shower in the cold water. If they were advised about the maintenance they should have prepared for it before. Otherwise excellent place to stay. Also book a twin room to have a bigger space."

"Always go for a beach-front villa if you can - waking up to views of the lapping waves is delightful. Other villas back onto the walkway so can be a little less private as people walk past your door The water pressure in teh shower was very low however that could be to be expected on a remote island and wasn't a huge issue. The water was always warm/hot as you need."

"The staff is truly wonderful and very helpful. Very clean."

"Great place to stay, good gym and facilities. Friendly staff."

"Wonderful place, ideal for a honeymoon or a relaxing vacation. Staff were amazing and made us feel like family, specially Silipa and Serai. Shout out to Jim (manager) which cares about customers and knows the names of most guests. Property is very well maintained and clean. Spa is great too. Coral reef and fish populations are very biodiverse. We will come back!"

"It was just beautiful all round"

"We had a great time, unforunately we came during a fluke of poor weather but still made the most of it. Staff were amazing and kind, they remembered my daughters name alot. We didnt use nanny or kids club but can tell they are grest with kiddos. We used kids club facilities but stayed with her during poor weather. Toba bar and grill has a STAR staff member Kinny. She was absolutely wonderful and showed so much generosity and kindness to my little one. She always looked after us and went above...

"Wonderful resort!! The staff were amazing! Warmth and hospitality was unrivaled. One staff member named Save was so kind to my son and spent many hours with him during our stay. Breakfast buffet is amazing. The staff go above and beyond. We also enjoyed scuba, sailing, kayak and paddle boarding all at the water sports area. Beautiful property & resort overall."

"The beds are hard. People with back problems will find it hard to sleep."

"We rented a room for a long layover in Nadi. We had a room close to the beach. The room was a bit tired but the property even if it was dated, it was well maintained and clean (e.g. pool was sparkling clean). The breakfast buffet was average, however the curry we had for lunch was delicious."

"There was only one TV on the whole resort. You can only get internet at the restaurant or reception. We were in room 80, the outside lights didn’t work. No safe and the front door didn’t lock properly. Day Spa was amazing!!"