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"Conveniently located, modern and well appointed."

"The lift was our main complaint for the stay, it seemed to have a mind of its own and many people we shared the lift with said they'd been on it for longer than they needed to be as it never took them to where they wanted to go initially! Also, the door to enter the property didn't work and parking wasn't very well marked out but the people in the parking area were very helpful and polite and so were all the staff at the hotel, breakfast was delicious also, just don't recommend staying in a...

"Room lovely and clean,bed very comfortable, I'd have liked a top sheet as I found the duvet too warm but no cover, too cold, if I'd been staying longer than just one night I'd have asked and I'm sure I would have been provided with one. Lovely breakfast,choice of cooked or continental. Plenty of tea and coffee provided. The shower was over the bath which could be a problem for anyone with mobility issues. I used the leisure facilities and found it difficult to get into the Jacuzzi, a hand rail...

"A beautiful hotel, centrally located, close to rail, tram and bus links. Polite and helpful staff at check-in. Comfortable, spacious and quiet room. Madeleine Bar is a plush, relaxed space with exceptional service."

"Had a very enjoyable stay. The room was clean, comfortable, and well maintained throughout my visit. The staff were friendly, professional, and always willing to help with any questions. Breakfast offered a good variety of options and was a great way to start the day. The casino was well organized, with a lively atmosphere and plenty of entertainment. Overall, I had a positive experience and would consider staying here again. I would recommend it to other travellers looking for a comfortable...

"top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again."

"Thank you. The room was quiet. I had a great stay."

"Great service from walking into the hotel to walking out. A big 5 star"

"Ta"

"Pleasant stay"

"Rio was very old. Moved out of first room. Loud generator outside window and wood round lock was broken as if door had been forced. Staff helpful and changed room but had a single bed and mattress was about a foot higher on one side than the other. Not a good night sleep. Was surprised how old rooms were."

"Staff were friendly, room was spotlessly clean, beds were super comfortable and a great variety at breakfast"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Wonderfull hotel will stay again"

"Clean room, central location."

"Nate, at check in was brilliant. "

"Possibly the smallest hotel room I have ever stayed in. Bed was comfy, difficult for two of us to get dressed in the room at the same time 😂. Basic common area amenities, mention of a grab and go breakfast but no sign of one. Paid coffee machine in lobby. Good venue in nice part of Brum close to pretty St Paul’s Square. Probably won’t stay there again, but it was ok."

"Clean, lively, conveniently situated. Didn’t like the rats running across the path near where the new pods are being built. Can this be addressed."