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"Staff were very helpful had to change room because tv was not working member of staff was helpful moving me to new room"

"Great hotel in an ideal location. Easy check-in, quiet rooms. Would recommend."

"No bed / cot provided for baby. Room was not clean at all. There was hairs in the bathroom and underneath the duvet cover. Pipes are all exposed. Bed was uncomfortable could not sleep at all. I let staff know but they didnt do anything. "

"Great time"

"Interesting location and to find, but has a cool vibe"

"top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again."

"Lovely hotel with beautiful grounds and great facilities. Only stayed for one night but enjoyed a quick swim in the pool and had a lovely evening meal and breakfast in the restaurant. Bedroom was a good size with comfy bed and everything needed for an overnight stay. The only thing that I think could be improved is the check in. The young girl on the desk gave me very minimal information and didn’t explain the £50 deposit policy very well at all. I had to ask all the questions regarding...

"Great welcome and easy guide through the services available during the stay. Apartment equipped with all you would need for a short visit. Sofa bed was very comfortable and easy to bring out and put away. Probably one of the calmest places I've stayed in. Great location for easy access to the city. Would definitely recommend and stay again."

"Staff were excellent Loved the relaxed atmosphere and quiet room. The room was clean and the bedding spotless. A lovely hotel to stay in."

"Ideal location for access to the Utilita Arena and bars and restaurants at the jewelllery quarter"

"Awesome stay - perfect for families. Staff were amazing - incredible customer service. Will definitely be back"

"Amazing staff Clean rooms Breakfast lots of choice and tasty"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Second visit in the space of two weeks - another very good experience. Emma on reception check in was great - she afforded me a room upgrade per my Expedia VIP booking - this doesn't happen very often. Staff are friendly and the room is well appointed. A consistent approach which was well received."

"Good location. Good for a budget hotel."

"Nate, at check in was brilliant. "

"Possibly the smallest hotel room I have ever stayed in. Bed was comfy, difficult for two of us to get dressed in the room at the same time 😂. Basic common area amenities, mention of a grab and go breakfast but no sign of one. Paid coffee machine in lobby. Good venue in nice part of Brum close to pretty St Paul’s Square. Probably won’t stay there again, but it was ok."

"Every Thing"