"The rooms were very nice and clean. The desk staff was good but not J'lisha needs a job that is not customer service. She is very perfunctory and not very forthcoming in friendliness, thorough instruction and customer service. She should act like she enjoys her job, even if she doesn't. I don't think we saw her smile or have a smile in her voice one time. The breakfast crew (all we encountered) were helpful and friendly each day. One lady, whose name I'm sorry I forget, was amazing. I retired from a hospital in patient services, so I know customer satisfaction and service recovery. Each day she greeted guests and circulated asking how things were and what could be done better. She always had her pulse on the customer. Amazing, I hate I can't recall her name to give her a proper compliment. She had a short haircut if that helps narrow identification. I hated that rooms are only serviced once every 4 days. We called for towels but they never came. We had to go to the desk for towels and toilet paper. My only other complaint is that there was a fire drill during our stay. No announcements were made before or after. They should forewarned the guests of the upcoming drill. or even made an announcement during or after. As it happens, guests heard the alarm go off, stepped into the hallways to see the fire doors shut and got no instruction or explanation. J'Lisha acted as though the guests were a bother that were asking questions."
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