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"Our 11-night stay at the new RIU Palace Phuket fell short of expectations. No assistance was offered for airport transfers, so we arranged both ourselves. At check-in, no one explained RIU membership or Elite benefits. There was no on-site ATM or currency exchange; accessing cash required a taxi off-property. The store would not change larger baht notes, making daily tipping difficult. Housekeeping cleaned our room only two or three times. Visits were inconsistent and often came when we...

"Staff, hotel, location, amenities - the best best best!!!"

"The best resort ever"

"Pool open till 7 but no towels at 6pm on the back of staff refusing to accommodate."

"Excellent stay for relaxation."

"فخامة و نظافة الفندق تشكيلة ممكن تكون أفضل الفندق في منطقه هادئة جداً"

"جيده"

"A great property"

"Beautiful resort! Great staff! Highly recommended!"

"Great"

"It was a great experience, we loved pretty much everything about this place."