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"I was laying in the bed watching tv, when something caught my eye. It was a roach crawling on my pillow. I jumped up and tried to kill it, but it got away. I immediately called the front desk to ask for a room change, but the front desk clerk advised that they were completely book. I advised that I wasn't staying in that room and they had to do something. He asked if I'd like someone to come to the room to try to get rid of it. I said yes. The guy came and at first we couldn't find the roach....

"Elevator wait time was a little lengthy at times Restaurant had great food, somewhat overpriced Breakfast was good, not enough clean tables at times Cookies were great Snacks in grab and go store area was overpriced Rooms were very spacious and city views were nice"

"The room—specifically the bathroom—needs a little more cleaning."

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"They keep the place smelling fantastic and clean. Front desk clerks are always happy to assist."

"Place is great but the restaurant could use an upgrade on the meals ."

"The entire staff was wonderful!! Annette was super nice and her cherry margarita made the trip special! "

"Only one elevator was working. The room was not well maintained or cleaned. I did not see any staff ever other than the lobby person (1) the hotel has a great location walking distance from a bunch of bars and restaurants but it’s not great. "

"The staff was"

"We'd love to give it 5 stars. It's in a beautiful setting and the pool and lazy river are nice features, especially if you have a family. My only complaint is the sound proofing between the rooms is not very good. I could hear someone in the room next door snoring at night. One night a kid was crying very late and we thought it was outside on the balcony but she was INSIDE her room. Otherwise we loved the location and setting!"

"Rooms are not clean, if you book it through expedia they will give you the worse floor and room."

"Veroniva was Very helpful...."

"Check-in wasn’t great. I had to call to someone from the back after a couple minutes and then wait for her to get off her cell phone. I had a question about the cafe (which is just their bar/restaurant), but she seemed in a hurry as others were waiting too. Then I - along with about 10 guests- waited for five minutes for an elevator to reach the lobby. Guests said this was happening a lot (it was my only time). Finally the shower in my room didn’t drain properly, so I was standing in water....

"If you’re looking for a no frills hotel with an excellent location, this was good. The lobby looks nice and inviting but the rooms need a little TLC. "

"Na"

"This property is tired. I do not mind paying $450 a night for a hotel room if it is deserved. I do mind paying $450 when there’s mold in the shower around the tub, on the ceiling in the shower, the vanity trim around the bathroom mirror is cracked, and the wood cabinets in the bathroom have scratches and knicks. Pool area is nice."

"You can tell it’s a “historic” hotel. Don’t expect to be wowed by the ambiance. The Lobby is nice, but the rooms leave you wanting. "

"Buen lugar para pasar en familia."

"The bar needs to be open longer"