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"I was laying in the bed watching tv, when something caught my eye. It was a roach crawling on my pillow. I jumped up and tried to kill it, but it got away. I immediately called the front desk to ask for a room change, but the front desk clerk advised that they were completely book. I advised that I wasn't staying in that room and they had to do something. He asked if I'd like someone to come to the room to try to get rid of it. I said yes. The guy came and at first we couldn't find the roach....

"Let us use upstairs after hours for family gathering"

"The room—specifically the bathroom—needs a little more cleaning."

"."

"They keep the place smelling fantastic and clean. Front desk clerks are always happy to assist."

"Place is great but the restaurant could use an upgrade on the meals ."

"Thanks for the food, drinks and amazing amenities offered. Such a great experience and the staff were super polite and friendly. "

"Very interesting old building. Loved the architecture. However, out of 7 elevators, only 1 was in working order. The wait for an elevator was up to 40 minutes at times. The AC/Heat unit did not put out warm air. One morning, we had it up to 80 degrees and it was still blowing cold air. The valet was as slow as the elevator. Saturday we waited approximately 1.5 hours for our truck. Sunday was not quite as bad, but took twice as long as we were told. The front desk clerk was super awesome...

"The staff was"

"We'd love to give it 5 stars. It's in a beautiful setting and the pool and lazy river are nice features, especially if you have a family. My only complaint is the sound proofing between the rooms is not very good. I could hear someone in the room next door snoring at night. One night a kid was crying very late and we thought it was outside on the balcony but she was INSIDE her room. Otherwise we loved the location and setting!"

"We loved our stay at Hyatt Regency Houston West. It’s a beautiful hotel. I feel bad because I didn’t get the name of the gentleman who checked us in, he was so kind and helpful. Also when we were passing by the cafe, the lady working was about to go on break but she was kind enough to let me in and allowed me to order a cafe mocha, which I really appreciated. Our room was so nice and clean. Bed was so comfortable and I slept so good. The same gentleman who checked us in also checked us out and...

"Veroniva was Very helpful...."

"Check-in wasn’t great. I had to call to someone from the back after a couple minutes and then wait for her to get off her cell phone. I had a question about the cafe (which is just their bar/restaurant), but she seemed in a hurry as others were waiting too. Then I - along with about 10 guests- waited for five minutes for an elevator to reach the lobby. Guests said this was happening a lot (it was my only time). Finally the shower in my room didn’t drain properly, so I was standing in water....

"From the moment we arrived at the check-in desk, our experience at the hotel was disappointing. From not allowing us to pay with my sisters credit card because her name wasn’t on the reservation, to taking a $200 deposit that they said could take 7-10 days to refund, to falsely picturing a brew-style coffee pot in the rooms which we planned for (and the coffee downstairs was awful), the pool water was cloudy on Saturday and the staff said it might be fixed Sunday. Our remote control was taped...

"Na"

"Great stay!"

"Buen lugar para pasar en familia."

"The bar needs to be open longer"