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"We felt very valued and welcomed"

"We had a great time at La Copa! Everything you need is right there at the resort including Starbucks! Hope to visit again soon!"

"Great resort! Super clean, great staff amazing views and wonderful restaurants on site! Can’t wait to return! Everything was perfect!"

"Location and amenities were great. General housekeeping was not where it should be especially the hallways and elevators"

"We loved being able to walk across to the beach and the hotel pool was good. They were pet- friendly. The room floor sweated with the humidity, but duh, we were in Galveston. I would book again"

"Check in was weird. I got up to my room and they were painting it so I had to go back down to get another room. When I did get a room the bed wasn't great. The pillows were horrible and it was very loud outside. For a shorter stay it would have been better. The thermostat/AC was not great. I did have them clean my room after a few days and they cleaned it very well. I was impressed. Overall not terrible but definitely not my favorite."

"No good"

"The best part about our room was that it was on the 10th floor and we had no noise, we were able to reset and not have to worry about neighbors or children. The bed was not as comfortable, the bath was not ideal and those two things did put a dent in our comfort. I think that it can be over looked by hitting the pool bar, Zoe was great. The little Coconut that could was delicious but when Zoe made the bloody Mary it hit in just the right way. The inside bar had a great service as well, Wesley...

"Needed free breakfast"

"Clean hotel room"

"The best experience ever!"

"Everything was good but no fan exhaust in the restroom."

"I reported a dog that was barking and crying for its owner for hours on my floor. It was obviously not a service dog as it was left behind in the room. It was very sad to hear them upset while there human was out."

"I ss in room 213 and just and fyi the tv in the room with 2 beds there’s a huge lag on the sound and picture. The tv in the man room was super dark. Could not adjust the brightness so that was a little frustrating. Also last day there was a small roach in the shower, I get it moisture and all, main complaint it not complaint but just frustration were the TVs."

"We had a great stay at Universal Kids Resort! The resort was clean, beautiful, and we really enjoyed our overall experience. We stayed in the signature queen, which was spacious and fun for the kids. One safety concern I would mention is the bunk beds. I had a 10-year-old, 4-year-old, and 1-year-old with me, especially for the little one that can walk and climb, I was a little concerned about the accessibility of the bunk beds for the younger children. I think additional safety features or...