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"No refrigerator in room , bathroom small shower stall tiny"

"Staff at check in was fantastic. She recognized I was a returning guest from 1 year ago and updated my room. Breakfast was very good many options including ability to special order eggs."

"Staff was helpful in figuring out how to get to the ship."

"15 minutes by car to Crystal cruise terminal"

"Friendly attentive staff and good restaurant"

"Comfortable"

"First room had no ac but staff handled a change quite quickly. The whole hotel and restaurant was completely overwhelmed - not sure if it was due to the full house or a lack of staff but they all kept a smiling face and tried to help everyone as quickly and efficiently as possible. Would recommend but perhaps not in a busy weekend. Parking and drop off was a major problem"

"Muy buena atención en recepción por parte de una chica asiática que no recuerdo su nombre, y de Mark. Un hotel excelente algo lejos del centro, pero las vistas y la calidad merecen la pena pagar un poquito más de taxi para llegar."

"The room had everything you need but wasn’t clean and they don’t clean during your stay either. You can get new towels from reception, but no one is coming to get your previous wet/used ones. Reception desk is impressive and the 2 girls were smiley and attentive. Bathroom was ok but looking very tired. Shower was good and powerful. Parking is easy and the golf course looks good. For the price it wasn’t great value. We might stay again if we can’t find anything better, for the next Goodwood...

"It was 29C and zero AC (or air cooling) as they called it. We baked. No water available to purchase. It was unbearable. Whenever we went to the desk the staff wouldn't make eye contact with us... luckily it was only one night."

"The rooms are not in the main building, they are what I can only describe as motel type rooms in a couple of blocks. We had a 1st floor room the window only opened an inch and there was no A/C, didn't get a lot of sleep at the weather therefore the room was baking hot. Lovely grounds to walk round and the breakfast was good in a really nice setting."

"We were in Southampton on one of the hottest days of the year. The hotel is not air conditioned. A small fan was provided, but it was an unbearably uncomfortable night and neither of us were able to sleep. I have stayed at the Novotel numerous times over the past two decades and the hotel is increasingly dated and tired, especially the bathrooms. Considering increasingly hot summers, the owners of the hotel should invest in Air Conditioning."

"A pretty good experience for a hotel. The staff were very friendly. The food was nice but my room had no hot water very disappointing for a Hilton."

"No coffee in room, but lots of other amenities. Laundry in building."

"Loved the air conditioning in the hot weather and breakfast is a delight."

"A good location and cleanliness are all this “hotel” has going for it. No elevator, no USB ports, no bathtub that it advertised. It doesn’t even have air conditioning! It was ungodly hot, especially trudging up the stairs."

"We didn’t stay! On arrival we were told our room was hot but they could give us ice water. The room was stupidly hot and if we had stayed we would not have slept. I know we are having a hot summer but they could have supplied decent fans, and let people know before travelling for three hours how hot the top floor rooms were. No management on site, several other people complained and I felt sorry for the two young ladies on reception."

"No AC in property. Not mentioned when I booked a room. Terrible during heatwave."

"great dinner in the bar comfortable room"

"The staff was great - friendly and helpful. We enjoyed our dinner and breakfast on the premises. There was plenty of a/c which was most important. I paid extra to use the pool facility. The pool was small and crowded. Children were jumping in and no rules were enforced. If you want to cool off the pool is worth it but otherwise it wasn't great. Overall I recommend the hotel. Enjoy the food and great atmosphere at the bar."