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"Such a fun hotel to stay in, every floor is decorated with a different Christmas theme and we enjoyed the scavenger hunt! Cookies from Mrs Claus available each evening. Outdoor and indoor pool and hot tub were good. We also enjoyed sitting by the fire pit in the evening. Only downside was the shower was no more than a trickle, hopefully this was just in our room."

"Staff was very helpful and friendly. Answered all questions and gave the best advice on things to do, including how to navigate the transit system for the best and easiest experience. The property was beautiful and I have recommended the property to all of my family and friends!"

"It took 1hour 20 min to check in!!! Place is beautiful and convenient- breakfast was decent but slow Parking near the main office is super limited- only few spaces"

"Amazing breakfast buffet"

"The property is out dated and not maintained correctly. The switch for the light by the bed did not work well, hard to turn off/ on. The carpet was black by the air conditioner/heater. Lots of scratches in the furniture. The location is good right on the trolley line, no need to drive car to downtown."

"Rooms were a little dirty hair in the bathroom floors and door behind stuck. Latch door didn't work in one of the rooms"

"Not bad for the money. I’ll leave it at that."

"Only thing I didn't like is that I got confused to which Hyatt I was at and ubered to the wrong one.... luckily the staff at the Hyatt Place directed me to right one and it was only about 4 blocks away. Room was clean, staff was amazing, parking was expensive but it felt secure so worth it, and the breakfast had a lot of variety but was not anything super special, hint: skip the conveyor toaster for the bagel and go straight for the old reliable spring machine unless you just want your bagel...

"The room lacked some basic amenities, such as an iron box. However, the biggest issue was the room key, which was extremely frustrating to use and did not unlock the door easily. The bathroom was also uncomfortably narrow, to the point that even a slim person would find it cramped. Overall, the room needs significant improvement in terms of basic facilities, convenience, and comfort."

"Room was nice and comfortable, lots of clean towels refreshed daily. The breakfast is ample but could be better. Nice location and we very much enjoyed our stay!"

"Our was very load because it was was next to the haunted house next to it very load. Elevators slow very outdated."

"The location was awesome able to walk every where we wanted to go in Gatlinburg. The facility was outstanding very, very comfortable. Would recommend to all my family and friends!!"