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"Property is immaculately kept. Nice stay for families. Close to Dollywood and the strip in Pigeon Forge and Gatlinburg. Only issue is that I booked early and the rate went down by $400. The resort refused to honor the new rate but upgraded us to a four bedroom, which we didn’t need."

"The property is set up to be a great vacation place. However, the swimming area is poor. My 7 year old could never get to do anything. The small slides are only open every other hour. Then the slides closed completely at 7:00. So unless you plan to stay at the property all the time it’s hard for the little ones to get to slide."

"Rooms are dirty, hallways with piles of dirty towels on floor. Staff seem blind to the lack of cleanliness"

"We have stayed here a couple times. It's a great family destination. I found the front desk people rude this time. I don't also understand why it takes soooo long to check in? Most hotels check you in within minutes. But overall, our stay once again was incredible. And will be back again next year"

"Very well decorated Real wood doors and trim Great view of the mountains"

"We had great stay staff was friendly and helpful! We had just two issues felt our room air conditioner was working as well as should room didn’t get cold enough for us Another the sink had a leak below. We did contact manager and they had some one take a look and try to fix it but they couldn’t so they switch our room and they gave us a food and beverage credit which I thought was really nice ! The hotel is nice and away from the downtown crowds which we appreciated and we got to see a...

"This hotel is clean and has kind staff, a nice breakfast, and is within walking distance of many attractions."

"Very nice clean place to stay very kid friendly.!!!! So beautiful here.!!!"

"Just thought it would look better than it did. It reminded me of my freshman dorm room."

"The room could have been cleaner for how much they cost. The bed was clean, there was dust and cobwebs on the fireplace and under the sink where the towels were."

"Beds were made everyday and new towels were given everyday"

"Room was neat and clean"