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"Stayed Sun to Mon over bank hol wkend. Billed as a spa hotel in country so we thought we would relax. ...But the calamity of errors begun. I would not stay here again. Beautilul venue in a lovely setting, ruined by servises, staff, facilities with a "no can do" attitude."

"Beautiful facility with touches of old and new and great location. Rooms were very nice, modern bathrooms and air conditioning. Easy, secure onsite gated parking. Indoor pool and out door spa/hot tub was a great added benefit. Nice bar, did not use the restaurant so I can't share much other than nicely designed and well kept. Close to many things, longer walks but easy drives."

"T"

"Excellent choices for breakfast, and Pat on duty in the restaurant was so hepful - nothing too much trouble. I have stayed at this hotel before, and hope to return again sometime."

"A lovely place to stay…we were staying for a Thorpe park visit which is just a 5 minute drive away. Rooms were comfy, had everything needed and great air conditioning for the heat wave! Breakfast really good too and we ate in pub one night and found both service and food to be great. Highly recommend, we will likely return!"

"Great place - rooms are great, comfy bed, welcome green and blacks chocolate. Staff are lovely at check in and the breakfast staff are fantastic, work hard and fast - really impressed. Only thing I don't like is the 'write on paper' check in part - especially every time you come back, would be nice to be digitally stored but in the greater scheme of things its nothing."

"Great hotel /bar /and food"

"Very enjoyable stay. The staff were outstanding always ready to help."

"Great stay at the Inn West End – the staff were attentive and amazing throughout. Lovely atmosphere, comfortable stay and I would highly recommend it to anyone."

"For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training..."

"This property had recently changed hands and was under major renovation. The previous owners were still managing the hotel while this reconstruction was happening. They were anxious to be of service during this time. The restaurant in the hotel was excellent and known locally as serving excellent Middle Eastern food. When complete, this location will probably become well recommended."

"Friendly host, great communication and lovely, comfortable room. Thank you!"

"Comfortable bed, friendly greetings on arrival, clean kitchen area and lots to offer for breakfast. Fridge in the room which is quiet unlike some places! Hairdryer, kettle and provisions in the room, plenty of plugs, touch bedside lamps, big TV screen, mirror, table and chairs sitting area by the window. Separate Shower rooms compact but very clean."

"Le ménage n'a pas été fait durant tout notre séjour"

"We really enjoyed the location, which was ideal for our needs. Everything was easy to access, and there were plenty of shops and restaurants within walking distance. The unit was well equipped, and having elevator access was a real plus. Just don’t forget to pay for parking."