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"Had to change room due to faulty electrics. Our original room was the smallest room I've ever seen for a twin. At the end of the day it's an easyhotel so you get what you pay for. Staff lady was very helpful."

"The rooms are clean but lack basics. No water in the rooms. You cannot get food after 10pm. The jacuzzi is designed to kill you. There is so much chlorine it feels like a gas chamber. Its awful. Its supposed to be relaxing but you leave crying. The sauna and steam rooms are great. The swimming is good and perfect temperature. I asked one of the staff to reduce the amount of chlorine but she just said its not my job. She looked like the cleaner. The lady at the spa Danielle was just great. She...

"This is a great hotel. The staff, food and accommodation are all very good. We were in a recently opened new part of the hotel and the fixtures and fittings were excellent. We had a problem with the speed of the wifi in our room but the manager made it a priority to get it sorted."

"You should not have to pay for parking"

"My room and sheets and towels were spotless, check in and out was very easy and it was lovely to have air con during the heatwave!"

"Clean rooms with everything you would expect in most hotels. Complimentary water in the room was welcomed especially as we stayed when temperatures were higher. Only upgrade that would be helpful is air-conditioning although we were lucky we had a cross draught with the window and balcony doors which helped hugely. All requests of staff even when it came to children's food requests (difficult eaters) were fulfilled. No requests were too big. The afternoon tea was lovely and definitely...

"The resort is absolutely gorgeous ! The staff were truly 5 stars. Harriet was especially delightful She made our lunch extra special with great recommendations. We really enjoyed her cheerful personality and found her to be very professional. Elliot at the Bar was fantastic and Jordan the night porter was super helpful. The Spa was relaxing, peaceful and stunning! Our room and the resort as a whole was very clean and just immaculate. A living historical experience. The only thing I would...

"Convenient location with a great breakfast."

"Very pleasant location. Very friendly and helpful staff. Only minus was that none of the electric chargers were working. But we would definitely return"

"Lovely old building and staff were amazing. So friendly. Breakfast was also really lovely. However it was soooo hot in our room. Unbearable in fact. Not the hotels fault and they did provide fans. But the windows barely opened and the fans only circulated hot air. Maybe just stay in the winter!"

"A stranger was given a keycard to our room and wandered in while my wife was changing. When I told reception about this very serious and potentially dangerous issue, she said "Well what do you expect me to do about it?""

"Absolutely gorgeous room and friendly, helpful staff. Delicious breakfast. Lovely grounds and easy walk to the university campus. Would definitely stay again when in the area :)"

"Wonderful clean room with many amenities. Exceptional dinner and breakfast all served by very friendly staff. Hotel is in a beautiful setting with lovely large patio, plenty of outside comfortable seating with marvellous views across the gardens. Second time we have stayed here and will definitely be back again!"

"Situated near the station and at the top of the main drag, this hotel is in dire need of some tlc. They do appear to have a programme of renovations in hand, but our corner room had several cracked window panes and dated furnishings. The sink does not have a mixer tap, and the hot water is scalding, while there is almost no water pressure for the shower. Staff were very helpful, especially in making arrangements for me to store my mobility scooter. The buffet breakfast was well stocked (the...

"Kesgrave Hall is,a beautiful place.Unfortunately there was a few things that would of made us enjoy our stay more.The garden was lovely but it was a beautiful day and the only place we could sit to drink our delicious Apparrel Sprits and Dark and Stormy drinks were in the Smoking area it would of been nice to have somewhere more casual to sit and enjoy the ambience. Our room was lovely but unfortunately the extracter fan in bathroom would not turn off very quickly and sounded like a...

"Lovely stay. Gorgeous air-conditioned hotel in crazy UK temperatures! Comfy beds, clean rooms, really quiet - well insulated so no noise from people in corridors or slamming doors, blissful! Good shower. Great pool that didn't require booking or limited slots. Really nice bar and restaurant with excellent service and tasty food. Thank you for our stay - we'll be back."

"Great location. Facilities great happy nice staff Only downside was they didn’t have air con in our room. As they said listed building so couldn’t have air con. But they did have a small fan in The room Which helped a bit. Never ever wanted air con in any hotel anywhere in the world. But as England is having a heat wave in June. And having trouble sleeping in any bed room at the moment. Would have loved air con. Even if it was for just one night. Anyway. Lovely breakfast. Delicious. Staff were...

"Welcoming helpful staff. Late-Afternoon meal needed re-cooking after not being cooked to requested quality. On return to hotel after a theatre show, found the bar already closing at 22:20 - rather early. Room was basic but clean enough. Bathroom radiator was very tatty, spoiling otherwise clean bathroom."