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"Pleasant stay. Had everything we wanted"

"All new and nice and efficient and very good breakfasts!"

"Carpet in my room was dirty. Staff were unable to help with a taxi. Breakfast was 15 minutes late starting which caused large queue."

"You should not have to pay for parking"

"Hotel ideally situated just off the A12. But there is no road noise that disturbed our sleep. Room was nice and clean well stocked with tea and coffee, soap, shampoo, hairdryer and iron. Breakfast was very good and kept us topped up for most of the day. Although we didn't eat in the hotel, the menu had enough variety and was decently priced. Bar had a decent selection of alcoholic beverages, and not too badly priced. My only complaint would be that the towels in our room were a bit...

"Clean rooms with everything you would expect in most hotels. Complimentary water in the room was welcomed especially as we stayed when temperatures were higher. Only upgrade that would be helpful is air-conditioning although we were lucky we had a cross draught with the window and balcony doors which helped hugely. All requests of staff even when it came to children's food requests (difficult eaters) were fulfilled. No requests were too big. The afternoon tea was lovely and definitely...

"Perfect place to unwind and relax. Extremely helpful and attentive staff who made the stay extra special. Food and drinks were incredible. One of the few hotels of that price which is worth every penny. If I had to be picky, only amenity missing was a gym."

"Good evening, firstly I’d like to say that the start of our stay was very welcoming and professional. However just a few things that I’d like to touch on, our bed was dirty, the duvet had a urine stain on it, the hot tub was filthy and had a hose pipe that my partner nearly tripped up on and had to move to a secure place out of harms way. Lastly id like to comment for more awareness than anything, whilst trying to sleep there were a few people that were trying to get into our bedroom, which...

"No negative"

"Check-in was quick and simple. Clean and spacious room with a good walk-in shower. However, the TV kept losing its signal which was rather annoying. Breakfast is a hot and cold self-serve buffet. The evening menu has a good variety of choices. On-site parking is limited and was full by about 16:00 on the two nights we stayed."

"Room was clean, although I was put into a room in an annex that didn't look like the one in the photo. Some of the staff were very nice, but one was not friendly or accommodating, at all. For example, arriving after a 14-hour journey, I was not allowed to check into my room 30 minutes early. I had to wait in the lounge with all my luggage until the clock struck 3!"

"Everything was wonderful although dress code rules were a bit substandard to normal but did not spoil our recent visit"

"Excellent hotel and location, great room. Brilliant staff. Good food. You want for nothing and even an excellent golf course next door! 😁"

"Situated near the station and at the top of the main drag, this hotel is in dire need of some tlc. They do appear to have a programme of renovations in hand, but our corner room had several cracked window panes and dated furnishings. The sink does not have a mixer tap, and the hot water is scalding, while there is almost no water pressure for the shower. Staff were very helpful, especially in making arrangements for me to store my mobility scooter. The buffet breakfast was well stocked (the...

"Reception staff were very helpful but restaurant staff were slow to serve. There were very few customers and after giving us the menu and us waiting half an hour, I had to find a different member of staff to come and take my order. This said the restaurant staff were courteous and friendly."

"I cannot say enough good things about this visit. We were exhausted from our trip and they just were amazing and made us feel great. This place was so rejuvenating and I didn’t even get a chance to try their spa. Their attention to every little detail was awesome. I strongly urge anyone going to Ipswich to stay at this hotel. I wish I could have spent my entire trip there. It is modern in regard to the bathrooms, which I love!, they have air conditioning, everything is spotless,...

"Needed air con in the summer heat otherwise staff were nice and helpful"