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"The property was very clean and well maintained. The staff were more than accommodating and friendly. The hotel was directly on the beach which was wonderful. After walking along the beach and comparing to other hotels I feel that this hotel was a top choice. The things that I would like to see improved are as follows: Strictly enforce and control loud music and parties after midnight. It was unbelievable that during our last night at the resort we were awoken by very load music outside our...

"Todo bien"

"The hotel is beautiful , great amenities , food is good too. Some of the staff that help with the tables are very rude. You can order and wait very long and making faces when you ask for something. They also makes us moved tables so they can accommodate a bigger group all this while already waiting for the food we have order. And having enough space in other areas of the dinner area to do so. Is hard when you have a nice place and very angry and unhappy people making the paying guests very...

"La propiedad es muy bonita, las áreas comunes son limpias y bonitas, al igual que la playa. Sin embargo, llegué en un fin de semana con festivo que estaba ocupación full y a la hora del check in no fue tan bueno a pesar de haber llegado con 4 horas de antelación. Entregaron la habitación sobre las 4 pm pero el comentario de la chica de recepción fue “si están de buenas se les entrega la habitación a tiempo” cosa que no me pareció. De resto, comida, áreas comunes y personal en general muy bonito...

"You get what you pay for and it was clean staff fabulous"

"Everyone was nice, friendly, and courteous."

"The hotel is very nice and well located in the El Frances beach but not too far away from Tolu. Everything was impecable and the food was great. Sandy, Yulieth and Paula went above and beyond to make sure we had the best experience ever. Kudos to all of them! I will always keep them in my heart."

"Clean room"

"Me gustó la limpieza, la atención del personal, las instalaciones adentro porque por fuera realmente es muy feo pero el hotel es bello pequeño pero acogedor me encantó y la amabilidad de sus empleados gracias volvería"

"El menú estaba rico felicitaciones ala cocinera todo muy rico por sus atención y la recepcionista "

"Primero excelente piscina y zona de playa, aunque sin servicio de bar aunque quisiera pagar sin problema. El aire acondicionado más que excelente, pero inmediatamente entramos a la habitación lo primero fue ver una cucaracha gigante en el baño; salió del baño para meterse debajo de la cama, muy poco espacio en la habitación para dos camas, preferiblemente sería una sola cama queen, pero dos camas es poco espacio."

"El valor que ofrece en la aplicación no es el valor real que cobran al momento de llegar al hotel, publicidad engañosa. En la aplicación decía valor total a pagar en la propiedad $535.763,80 y al llegar nos cobraron total $637.559."

"Staff great, near beach, breakfast good. No hot water in shower"

"Fantastic location, poor service. IMPORTANT: The place is only accessible by boat! Not a problem if you know about it, but the listing does NOT specify it anywhere, and the property did NOT contact us ahead of our trip despite booking 16 days in advance. As a result, we went around in circles for 2 hours in our rental car, including a dead end at a private reserve, trying to find a road that doesn't exist. We called and messaged the hotel repeatedly but got no response. We eventually found...

"La habitación muy pequeña sucia sin nevera descuidada"