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"I was disappointed about the spa services and no communication was offered. The steam and sauna rooms were not working. I was given a voucher which I used but it didn't benefit me because nothing was working. The receptionist didn't inform anyone about the facilities not working."

"Everything is nice"

"I had the best customer service"

"A welcoming staff and a great location. My room was quiet and next to the elevators but no worry, it was quiet. The air during the day struggled, better keep those black out drapes closed and it helps. At night the room does cool !!! In the morning the rooftop deck is amazing! Pool is a plunge pool . Breakfast had great selections and was delicious."

"Nice Location and well maintained hotel"

"The employee with the tree tattoo on his head was horrendous. We were displaced by the strike at Westjet. We needed a place to sit for 6 hours until our room was ready. So we sat down to order the coffee. I had to order it twice ( after he snatched the menus away angrily)when he forgot even thought there were only five tables seated. I asked for menus once we felt hungry. He never returned to take our order so we left. He did the exact same thing to my husband the next day. He should be let go....

"Absolutely disgusting. We got put in a room where the hallway stunk so bad; once we got in the room it smelled like death. Literally like a rotting animal. We went down to get moved and then was told there wouldn’t be another room available for 4 hours. This was the worst customer service ever. I told the lady at the front desk about the smell in the room and she said that I didn’t want that room because of the view. Basically telling me I was making that up to get a room with a better view. I...

"Servicio excelente y una vista de la Sagrada Familia estupenda."

"Everything is really amazing sp the employer iseabel so helpful and nice"

"Friendly, no nonsense, well located hotel near las Ramblas. Pleasant stay and great staff."