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"Savannah at checkin was wonderful pleasant and helpful. We enjoyed the location and spacious room."

"Incredible value for the location, we were only there a single night and this was perfect"

"We had to stay here after the train route we booked was cancelled. The staff was amazing, very accommodating and empathetic to me, my wife, and our two boys. It was a stressful reason to need the hotel room, but the entire staff the night of June 13th made the experience so much better for us and we can't thank them enough!"

"This is a charming hotel with a lovely view of the river, the weir and green fields and hills. The working water wheel is especially appealing. Very peaceful and quiet, but only minutes from Bath City Centre, either walking or via convenient bus stops. The staff was extremely helpful and accommodating. I would highly recommend this hotel to anyone looking for a comfortable, pleasant place to stay."

"We stayed at this hotel twice during our trip because it had been recommended by a Bristol local. When we later described our first room to them, they were horrified and apologized for suggesting it. Our first stay started with what I can only describe as the hotel's version of a welcome drink: a full beer left behind by the previous guest. Not an empty bottle hidden somewhere—a full beer sitting in the room when we arrived. The window sill was filthy, the view consisted of rooftop...

"Arriving you have to climb 8or so steeps and there was zero help with the luggage. Then you have to drive your car to a parking lot which is 5 minutes by car (as so many one-way streets) and then 5 minutes walk back. Arrived and people at front desk were kind and helpful (other than lack of bellmany but office door open, paper shredder working overtime, and it wasn't the wonderful experience I had hoped on first entry. Rooms well appointed with water and soft drinks (not a single biscuit or...

"We arrived before 3pm to drop off our cases and were allowed to check into our room just after 12 at no extra cost. This was very helpful. Breakfast was just right and dining room nicely placed to look over the Watershed area of Bristol."

"Pros: really lovely looking hotel, great location to get around the city, comfortable mattress. Cons: Not the warmest reception from staff aside from the last day when we met two really friendly ladies. We were in a garden room which was nice enough inside, however, the glass wall/window were so exposing that you had to have the curtain pulled across the entire time. That became quite annoying when leaving and entering as it would get caught in the door. The front door itself was very heavy and...

"Bien que nous avions bien vérifié que l'annonce mentionnait l'air climatisé dans les chambres, c'était brisé au moment de notre séjour, alors nos chambres étaient chaudes. Le personnel était plutôt sec et pas très aidant malheureusement."

"Breakfast good"

"excellent location"

"Great and memorable stay. The food was excellent, especially the dinner and I would rate this place 10/10. The staff were very friendly, helpful and went out of their way to assist us, showing great flexibility throughout our stay. The rooms were exceptional, truly beyond words. I have travelled extensively and stayed in many places and this is one of the best places we have stayed."

"The room was very clean, comfortable bed. All my basic needs for a one stop, just driving by. Staff were very friendly felt safe as single woman traveler. They could not do enough with any requests. I wished the TV was bigger and a working Arial signal was in the room. But I was not in the room much so it never really mattered. There was parking, luckily just outside the door. Would stay again if I visited."

"Staff friendly and helpful on Check in , the rooms and bathrooms definitely need updating which didn’t include breakfast so was quite steep for one night . No air con so it was really hot in the rooms . It was a good location , no complaints there but I think the room fee was too much considering how much they need modernising ."

"great stay again, thanks"

"Lovely friendly and welcoming staff"

"Location"

"There was a problem with the room. But they did move us. I don't think Pets should be allowed in a hotel like this, we were moved as the room next door had a barking dog. Otherwise, beautiful grounds and rooms. Staff at breakfast very welcoming, good quality food. Spa was clean. And a good stay"

"Excellent breakfast good choice and very friendly breakfast team. The team deserve a special mention. However on check in the room was not ready and we were kept waiting until another team member just moved us to a room that was ready (not sure why original member of staff didn’t do that) which would have avoided the unnecessary and frustrating wait after a long journey."