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"The room was very clean and comfortable, and the staff were enormously pleasant. The AC could've been cooler, but it likely had to do with the hotel's commitment to being environmentally friendly. The location was also great, being fairly close to the train station and situated close to plenty of shops."

"This place is right in the middle of where you want to be. The rooms are very small but the price is also 30 to 60 pounds less than others. Use the savings to see the area sites and eat better."

"Friendly and helpful staff in all departments, spacious, good food a very enjoyable stay."

"The main issue which reduces the lower recommendation rating is the £10 car park charge, which I've never experienced at any overnight hotel stay in my life. Also the internet signal in the annexe where our room was located was poor, meaning that I couldn't communicate effectively with my workplace. This will cost me time in future as I need to compensate and make-up for my schedule."

"Room had damp issues around the window frame which is strange to see in the summer months. Queued at reception to check in, the reception team ignored us and dealt with another guest who walked straight past us. Staff that we interacted with didn’t seem very interested in talking at all."

"Nice hotel. No parking. Not advertised. Bar was closed. Again not advertised."

"Great service and amenities!! Lovely."

"Was ok good night sleep"

"The location was ideal. We were able to walk everywhere.The furnishings were lovely. The staff was wonderful and informative."

"Great and memorable stay. The food was excellent, especially the dinner and I would rate this place 10/10. The staff were very friendly, helpful and went out of their way to assist us, showing great flexibility throughout our stay. The rooms were exceptional, truly beyond words. I have travelled extensively and stayed in many places and this is one of the best places we have stayed."

"Having paid for a reservation several months ago for two nights 24-26th June when I checked in I was told there was no room available. The receptionist claimed there was an IT issue but the hotel was very busy so clearly other people had been checked in. The apology was absolutely minimal, no compensation and no effort made to inform me in the days leading up to the reservation there was an issue. I found the whole experience highly unacceptable for a global corporation to behave letting me down...

"Great location. Clean and friendly staff"

"The location was great for the conference I attended at the nearby M Shed. The breakfast options were well presented and good quality and the setting was lovely. The bedroom was great in terms of cleanliness and quality of facilities. BUT on one of the hottest days of May with outside temperatures at 35⁰ the hotel had taken central control of the bedroom AC temperatures which they set at an uncomfortable 21⁰. I opened the window but with no breeze from outside, I barely slept. Lack of sleep...

"Not ideal for wheelchair users as the lift is rather small also really difficult to get into the reception area from the car park as there is a big ledge to go over for access so a ramp is very much needed. Great parking Friendly staff Decent views and a nice room"

"The hotel has a very much a 5-star feel, reminiscent of something out of Downton Abbey. The building and public areas are grand, and the complimentary Elemis toiletries were a nice touch. Unfortunately, my room had several issues. The toilet seat appeared to be broken, and the bathroom layout was poorly designed. The bidet was positioned extremely close to the sink, making it easy for personal items to fall into it. The sink tap was also awkwardly placed, making it difficult to comfortably wash...

"Z"

"Clean and cozy place to stay. Unfortunately, no water was provided in the room, which a bit strange. However, overall experience is great!"

"Great location near busy streets with food and drink options. Ideal for 18 of us on a cricket tour or anyone wanting a weekend socialising or shopping."

"Excellent staff on arrival. Room clean and well lit. Parking in near by Cabot Circus for free during stay."