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"Amazing spa"

"we found a full fingernail in the bed when we arrived, as well as one of the coffee mugs for us to use dirty. when we brought the fingernail and dirty mug downstairs to tell staff, we were only offered a complimentary fizzy drink. i had to ask to have sheets changed, and they still were not changed when we came back to the property hours later."

"Struttura molto bella vicinissima al centro. Colazione continentale molto buona"

"Elevator broken, poorly staffed, no room cleaning"

"Do not stay in a ground floor room. I was given a ground floor room. It was incredibly noisy all night with traffic, rubbish clearance, people going back from the pub. It was also very dingy as it was impossible to open the curtains without allowing everyone walking past to look.into the room. Given the price of the hotel it was a very disappointing experience."

"Lovely property. I thought breakfast was included, I asked, and my husband and I both heard that it was. However it was charged. We only went once. The hot breakfast was mediocre."

"Tired. Hotel is tired and dirty. Front of house staff pleasant. Spa staff rude and abrupt. No real service mentality. Avoid."

"Lovely stay. Staff were friendly and helpful. On the 1st night and morning only 1 out 3 lifts were working. By the 2nd evening 2 out of 3 lifts were running. Breakfast buffet was great and it was restocked quickly when anything ran out."

"Wonderful hotel with great food for breakfast (lots of choices; à la carte and buffet for cold food); extremely helpful staff; great views; very clean and comfortable."

"Clean, comfortable and friendly"

"Easy, friendly staff, and would recommend"

"Very close to bath town centre. Only thing to be mindful is the walk up and down to town and back is very steep. May not be suitable with a pram. There are frequent buses however not far from Hotel and Uber is always another option."

"Es una alternativa espectacular, costó beneficio de lo mejor que hemos estado."