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"Fabulous hotel! Highly recommend, especially for families. The room was spacious and clean. The location was central. We would definitely stay here again."

"Clean room with everything I needed!"

"Great hotel in a perfect location to explore Bath."

"Location was excellent! So close to city centre, restaurants, Bristol Beacon etc The lady on reception struggled to understand us when we asked about the car parking and if we had paid prior to arrival. Her colleague JJ sf to help her out. Room smelt of fish when we first arrived so we went to Primark and bought a room freshener which helped (we didn't report it as only there one night, a couple in front of us at reception when we were checking out were asking to move to a different room as...

"Shocking .Limited and of the cheapest products possible. Fruit withering but still put out. Yoghurt sour . Being referred for many reasons to local food safety agency "

"I arrived after booking a room for 3 adults - a double and a single beds. Staff helpful but stated we could have choice of a newly renovated room or one we had booked. I asked to see both rooms first as outside of hotel looked terribly run down. He then proceeded to tell us rooms were actually down the road, visited rooms and renovated room only had a pull out sofa that looked extremely small for an adult so accepted other room. Parking was limited in a run down alley, room had limited Seaview...

"We had twin beds & I had a double quilt cover on mine it had such a big hangover I kept getting my foot stuck in it. They didn’t clean our room on the Sunday for some reason? We managed using our towels twice & making our beds. We had to keep calling down for more coffee & sugar, coffee machine didn’t work one day seemed it was full of expired coffee caps, wile doing it he spilt some coffee over the bin onto the floor & just left it !! On the first day we needed help with air conditioning....

"The castle was a great experience from start to finish. Highly recommend staying there."

"Good location"

"Great staff. Excellent hotel"

"Good location, Good breakfast selection , clean, very good staff"

"Good location, old and dated. Due to aircon issues didn’t get the 3 rooms we booked. Alternative rooms clean however one room was a disability class room which was not a surperior/executive room. No fridge and heating didn’t work which was the original issue with original booked rooms. The room stunk of damp/urine. Breakfast cooked fresh was nice but slow. Buffet table had ants crawling on tables. So in a nut shell it’s up to you. Evening food was excellent."

"Have stayed here before. Great to have accessible parking near the hotel on arrival. Staff really attentive and helpful at all times. Delicious breakfast with lots of choices. Handy bus stop into the centre of town so taxis not needed. Always an enjoyable stay."

"The only thing that let this stunning place down was the pool!! Cracked tiles, uneven serfice could of fallen and broken your leg on the outside pool terrace ( not even joking) far to small outdated and BADLY needs a revamp, went twice to get a sun bed there wasn’t any, loads out the back stacked up broken Come on guys a beautiful place like this, the grounds are to die for, Absolutly stunning Sort the dirty grotty pool area space out Only reason why wouldn’t stay again"

"Hotel is room was fair, however there were makeup stain on the dress gowns. Reception staff could have been better, as they weren't very helpful when we asked for directions to the hotel restaurant. The domestic staff- lady was very helpful & show is the staircase to get to it, when got a little lost."

"On arrival I was asked for my ID or credit card in the name I booked under. I purposely didn't bring any as I was in Bristol and there are certain cities I don't bring ID to - Bristol is one. I paid in advance to avoid needing to bring ID or the credit card. I had my booking number and email confirmation. I was told when checking in I needed evidence of my ID. On my Expedia booking it used the words 'may need ID', not that it was mandatory. I was eventually able to check in after logging into my...

"It was beat"