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"The room was very clean and comfortable, and the staff were enormously pleasant. The AC could've been cooler, but it likely had to do with the hotel's commitment to being environmentally friendly. The location was also great, being fairly close to the train station and situated close to plenty of shops."

"I have never seen or stayed in a room so small. We made it work though. The location was perfect and the staff was superb."

"Friendly and helpful staff in all departments, spacious, good food a very enjoyable stay."

"Not as good as advertised, breakfast poor and restaurant poor"

"Room had damp issues around the window frame which is strange to see in the summer months. Queued at reception to check in, the reception team ignored us and dealt with another guest who walked straight past us. Staff that we interacted with didn’t seem very interested in talking at all."

"Staff were friendly check-in was quick. Room was spotless. Breakfast excellent"

"Clean room, friendly staff"

"Was ok good night sleep"

"The rooms are gorgeous and beds are super comfortable."

"Great and memorable stay. The food was excellent, especially the dinner and I would rate this place 10/10. The staff were very friendly, helpful and went out of their way to assist us, showing great flexibility throughout our stay. The rooms were exceptional, truly beyond words. I have travelled extensively and stayed in many places and this is one of the best places we have stayed."

"Having paid for a reservation several months ago for two nights 24-26th June when I checked in I was told there was no room available. The receptionist claimed there was an IT issue but the hotel was very busy so clearly other people had been checked in. The apology was absolutely minimal, no compensation and no effort made to inform me in the days leading up to the reservation there was an issue. I found the whole experience highly unacceptable for a global corporation to behave letting me down...

"Un hotel céntrico de Bristol, muy bien situado. El personal amable, el hotel muy limpio y agradable."

"Perfect location!"

"Good choice at Breakfast. Helpful staff through out the hotel "

"Good clean room. Staff very helpful and friendly. Breakfast was very good and a very good time slot 7:30am-10-30am so plenty of flexibility. Good to have parking at the hotel you can just leave your car at the car park and walk to central Bath or nearby attractions The Circus and Royal Crescent only 10 minutes walk away. Bit of a steep climb coming back up but good exercise. Would definitely stay again."

"The hotel has a very much a 5-star feel, reminiscent of something out of Downton Abbey. The building and public areas are grand, and the complimentary Elemis toiletries were a nice touch. Unfortunately, my room had several issues. The toilet seat appeared to be broken, and the bathroom layout was poorly designed. The bidet was positioned extremely close to the sink, making it easy for personal items to fall into it. The sink tap was also awkwardly placed, making it difficult to comfortably wash...

"Well located, excellent breakfast. Toilet/Shower a bit small."

"Clean and cozy place to stay. Unfortunately, no water was provided in the room, which a bit strange. However, overall experience is great!"

"We enjoyed our stay overall. There were just a couple of little things that could do with some attention. The main entrance door was hanging off when we arrived, and it was still the same throughout our stay, which doesn't create the best first impression. Aside from that, our room was lovely, and the breakfast was excellent – definitely one of the hotel's biggest strengths. The staff were all friendly, welcoming, and very helpful. We would happily stay here again."

"Excellent staff on arrival. Room clean and well lit. Parking in near by Cabot Circus for free during stay."