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"The hotel was lovely, I upgraded to a suite and was really pleased with it, stunning views."

"Amazing value hotel, could not fault it for the price!"

"The best thing about this hotel is it's location. It is within walking distance of the Roman Baths and most touristy things. The front desk staff are not friendly nor helpful. The hotel does have an elevator which is great, they have AC in the rooms and there is a safe and refrigerator in the room. You have to park your car in an off site parking lot which can get expensive. Breakfast is included and it is very basic."

"Comfortable"

"clean and plesent staff realy pleased with the hotel dont be put off by people who expect everything for nothing its every you need in a hotel"

"From check-in to departure, the staff went above and beyond—exceptionally warm, attentive, and genuinely welcoming throughout our stay"

"The spa was needs a complete revamp The steam room had tiles missing on the seating area , the swimming pool areas were tired and were not cleaned properly The restaurant for breakfast : the tables were not cleared after each course and the dirty plates just piled up on the table When we entered the bedroom there was an empty beer glass under the bedside cabinet it was still there when we checked out The stay was ok but in my opinion fell well short of a 5 star hotel"

"Reliable, clean and comfortable. Will be back!"

"Very friendly greeting after a very long day. Then the bed was very comfortable with plenty of pillows, a scarce commodity at many European hotels. Highly recommend!"

"Nice clean room with good breakfast and excellent location"

"The staff are lovely, always greet us with a smile and a hello. The only thing we didn’t like was there was no milk in the room for a cup of tea."

"We were very pleased with the hotel, clean, modern with spacious bedroom a very comfortable bed and great shower. The staff were very polite especially the gentleman who served us in the bar area. We also found it to be a great location for restaurants and bars plus ( go to the top of the street and turn right ) it was only a short walk to the shopping centre and the harbour too. The slight negatives were There wasn’t a hairdryer in the bedroom which was mentioned at reception, the receptionist...

"I found brown marks on the bed with pen marks as well on blankets. Toilet seats seem to have a brownish yellow stain on them. We reported this to the front desk and all they did was say they would look into it. We have pictures which we also showed them."

"Clean room, very friendly staff, great location!"