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"Clean. Convenient. Staff was wonderful."

"Top notch stay all around. Beautiful hotel, friendly staff, and location was central to everything. One piece of advice: we made the mistake of booking spa treatments with Thermae instead of the Gainsborough - we should definitely have booked with the hotel. Their facilities were far superior to Thermae's! Highly recommend!"

"The standard rooms have no view. Our room looked into a wall. For the price we paid it was not worth it"

"Location was great and room and bathroom spacious. Room was quite and had slept well. Good coffee and tea provisions with a kettle. Lift broken and had to manage 5 flight of stairs. Carpets on staircase very dirty. No mattress protector and mattress dirty on the corners. View from the window into a dirty courtyard with old building materials. Empty shower gel dispenser in the shower."

"Location is great .Next to UPDATED Marine Lake. NOW very popular."

"Heel mooi hotel, grote verzorgde kamers, het ontbijt is een aanrader."

"We spent 10 minutes here - was a surprise for my partner . But we both got a surprise at the disgusting room we was allocated . Still awaiting a refund Pictures tell the story room 118 5 star hotel really ??????"

"Very nice hotel in brilliant position very near to all attractions. The staff were very welcoming and friendly, especially Sally such a joy to be round. The breakfast was excellent and staff very professional when serving. Room very good, clean and comfortable. Will definitely stay there again when next in Bath."

"Lovely hotel, convenient location and we got a free upgrade as it was our wedding anniversary which was a lovely touch from the hotel. I asked for a few personal touches to be added to the room as a surprise for my wife and the hotel accommodated this with no issue and even had it in the upgraded room ready. Great service"

"Clean room, very friendly staff, great location!"

"Absolutely fabulous! No complaints. Staff was quite helpful as per usual but staff at check in was exceptional! Room was lovely and clean."

"Clean hotel, great gym. Rooms are small, not good to work it. Not sure about the bathroom being by the outside window."

"Rather slow and complicated check in process. This hotel requires a credit card holding payment of £30, which they claim is normal practice. Not something I've come across so don't agree, but compelled to do so. It would help if the card reader actually worked! Breakfast and room both adequate given the price."