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"Fantastic experience. The staffs are very polite"

"Not a 4 star standard of service or rooms. Not fully accessible to the road and buses etc. Staff extremely variable. Some friendly and efficient others disinterested and don’t deliver. For example empty handed staff walk down corridors littered with ice buckets plates etc and do nothing about it for hours. If you are going to use TV for all coms and info at least leave a single sheet to guide & help direct clients to it and ensure the tv remote works. Fun being woken up by Gibbons in adjacent...

"Clean room; but noisy with street level late night noise of people yelling on a Thursday night even with windows closed & drapes drawn. We were placed on 2nd floor & noise carried up; waking us up including my light sleeper spouse at 1am. 2 maintenance issues: The shower door leaked out water to the bathroom floor- found the plastic door stripping was in need of replacement which was peeling off. The room drapes appeared ready to fall off the rod- difficult to close/open as these are 10 feet...

"Good value, exceptional service. Has the base amenities needed in a convenient location to setup a home base for touring Edinburgh. The smaller rooms are ideal for active on-the-go singles or couples traveling light and need a clean room to cover basic needs."

"Breakfast and location are good."

"Perfect to enjoy Edinburg"

"Excellent facilities including fitness center, swimming pool, sauna, etc. Rooms were very clean and appealing."

"Close to Trams and shopping at Gyle shopping centre."

"Hotel was in the perfect location to explore Edinburgh. Had one small glitch in that our tv wasn’t working but staff did what they could to try and fix it to no avail. Did offer us a complimentary breakfast so did something for the minor inconvenience."

"The high tea was phenomenal all around. The room was very clean, the view was nice and the price was on point. "

"Lots of modern conveniences with a helpful friendly staff."

"The reception and front desk staff were consistently kind and helpful. The location is excellent - very convenient for getting around, with plenty of things to see and do just minutes away. As a solo female traveler, I did find that there wasn’t much within comfortable walking distance of the hotel after about 9 p.m. The hotel does have a cute bar that stays open until around 11, but it felt fairly quiet and not very lively when I was there alone. My only real issue was with the elevators. One...

"Pros - Staff were really lovely, room was clean and location excellent. Cons - Room was on ground floor underneath a busy street/hill so was very noisy through the night despite double glazing. Free seating at breakfast tricky for a solo traveller - it was very busy and my seat (despite my book on the table) was taken by the time I returned with my food and I had to hover for a while for another seat."

"The location was excellent, the delicious breakfast was more than enough, and the staff was very polite and helpful."

"Gorgeous hotel with great spa and restaurant. It’s in a very good location if you want to be in the main touristy/visitor part of town. If you want to be in a locals part of town, this is the wrong place."

"My experience was wonderful. Beautiful hotel with friendly and helpfully staff. "

"Die Unterkunft war insgesamt sehr neuwertig und sauber! Es gab eine kleine Küchenzeile und die Größe der Zimmer ist vollkommen ausreichend! Vor dem Hotel gibt es viele Möglichkeiten zum Frühstücken oder Kaffee trinken. Gute Lage! Jederzeit gerne wieder! "

"I loved the hotel and the amenities. The front desk staff were exceptional, and many thanks to Stella who made sure my stay was seamless"

"Very pleasant atmosphere, easy check in "

"Beware! Spend a bit more and forget about this dump. This is a poorly maintained, filthy ghost house where nothing works. The walls if my room were so thin that I could make out the conversation my neighbors were having. I had to wrong the doorbell fir 19 minutes before the host showed up and I never saw her again. The entrance was filthy with carpet stains all over the floors. Avoid it !!"