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"Very nice"

"Not a 4 star standard of service or rooms. Not fully accessible to the road and buses etc. Staff extremely variable. Some friendly and efficient others disinterested and don’t deliver. For example empty handed staff walk down corridors littered with ice buckets plates etc and do nothing about it for hours. If you are going to use TV for all coms and info at least leave a single sheet to guide & help direct clients to it and ensure the tv remote works. Fun being woken up by Gibbons in adjacent...

"Staff here was amazing!!! They made us feel so welcome and it was very safe—I was traveling with my three children and it felt so safe and easy to be there."

"Clean room when we got here! Incredible location."

"Centrally located. Large, bright room. Helpful staff."

"Great location. Very nice bar and restaturant. Vibrant lobby, nice room, great bathroom."

"Bella la struttura esterna ma internamente molto confusa per organizzazione stanze e piani (rischio di perdersi assicurato), camere un po' antiquate nell'arredamento (bagno non all'altezza). Camere pulite. Staff della reception non particolarmente cortese e un po' superficiale (indicazioni non precise per la cena e i servizi ristorazione offerti dalla struttura). Lo staff del bar invece cortese ed accogliente. Colazione buona, ricca e varia."

"Close to Trams and shopping at Gyle shopping centre."

"The whole facility was very clean and well kept. The kitchenette was useful and a great size. The bathroom was clean, the shower hot and the towels large. The bed was comfortable for a hotel bed. The curtains were black out and did their job well. It was nice to be able to open the window in our room for fresh air. There was always someone at the front desk even when we checked out to catch our flight at 2am. Every employee we encountered was very friendly and helpful."

"The high tea was phenomenal all around. The room was very clean, the view was nice and the price was on point. "

"Yum breakfast"

"Rooms are quite small but very clean. Location was spectacular. Very close to the train station- it was a 2 minute walk. Check in was very easy. Close to everything you need, attractions and many restaurants and cafe’s."

"Great location and value. Very clean and super accommodating staff, but very few amenities. We asked to move rooms because the halls were very loud, walls were thin. We were moved to another building that took a solid five minute internal walk to get to but it was very quiet. NO amenities for standard room. No fridge or water. No smart tvs. Beds were ok. Kind of stiff but not awful. Overall I'm not sure I would stay again but given the price of most other Edinburgh hotels maybe I would."

"The location was excellent, the delicious breakfast was more than enough, and the staff was very polite and helpful."

"Great location. Located in the heart of the train station and great eating places."

"My experience was wonderful. Beautiful hotel with friendly and helpfully staff. "

"‏helpful staff "

"Staff was excellent all around."

"朝食は前もって予約すると少し安くなります。美味しかったです"

"An enjoyable stay. The place was very clean and tidy, the bed comfortable. The location was convenient - an easy bus ride, or walk to the city centre. Staff helpful and friendly. Excellent value for money"