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"The staff is excellent! I got a message the first morning we were there to check in on how the night went and to see when we wanted our room serviced. It is beautiful with panormaic views. "

"The room I was assigned smelled like sewer. The restaurant service was as good as a holiday inn. Terrible. "

"Friendly helpful staff "

"This hotel is Overpriced, overrated and EXPENSIVE!!! The food is ok but ridiculous expensive! Rafael was our waiter at the La Pampas restaurant was very misleading and tried to trick us in to buying food the we did not order. For the amount of money what we spent on this hotel I could easily have stayed at Ritz Carlton on Central Park NY. I will never go back there again!"

"Beautiful as always "

"Excelente"

"Este hotel tiene 2 cosas muy buenas: la ubicacion con vistavextrordinariaval lago, y la comida buena aunque cara. Pero la construccion, el equipamiento de las habitaciones, los materiales utilizados, todo parece un poco 'cheap', como la ducha electrica, el lavamano de 50cm sin ningun estante para colocar sus cosas, nada de armario ni de colgar su ropa, ni de poner su maleta... Lastima pero se puede mejorar facilmente!"

"Personal muy amable"

"Room: bed %100 uncomfortable, so hard even for a necessary one night was BAD. Bathroom: bad odor on the shower, toilet not working properly. No food other than breakfast. No parking! "

"Great service."

"Personnel acceuillant et sympatique , air climatisée fonctionne bien :) Repas très bon , bien satisfait :) "

"Really good place and staff is very professional "

"Lovely resort. We had a very spacious room so enjoyable to be in when relaxing. Great view over the lake. Pool was nice and very clean. We arrived really late at night as our flight was pushed back 6 hours. We didn’t get there till about 12:30. We communicated with them through WhatsApp and they sent us directions on how to get in. How to find our room. And a number to call if we had problems. Which we did as Expedia’s directions took us 12 minutes away from room and in El Salvador it seems to...

"Host was always in contact with us, the house was everything that was advertised and more. We felt at home with all amenities we needed for our stay."

"This location is very hard to locate and defiantly requires a 4x4. It’s very remote and very rustic. The fruit trees and look out are amazing, however, getting there is not for the faint of hear. The host was super accommodating and when my Local friend had a death in the family she offered a complimentary night to help. It wasn’t exactly the experience I expected but was one most orthodox American tourists will never experience. Thank you Marleny for everything. You were a great host...

"The day I got there they didn’t find my reservation Costumer service the worst We pay out package almost double for a room the didn’t haved air conditioning The only person know her job is the housekeeper I will give her a 10+ That area is no safe I won’t recommend to anyone that Hotel colonial. I will rate then 00000000+ The Worse "

"Sres. de Expedia, quiero aclarar que yo no hice uso de dichas instalaciones del Hostal Casa Luna, debido a que no había habitaciones diaponibles que contaran con baño por lo tanto CANCELE la reservación en el establecimiento por recomendación y sugerencia la Sra. Claudia Calderón, encargada del hostal, lo que deja claro que no me hospedé en dicho lugar Casa Luna, luego me marché. Espero que Uds. hagan las correspondientes gestiones para revertir el cobro del pago que hice por medio de tarjeta...