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"Beautiful private beach"

"My family and I had a great stay at Hyatt Regency Grand Reserve. The staff was so friendly, they upgraded us to a beautiful Villa, and not to mention all the food at every single restaurant (even poolside bar & room service) was delicious. Already planning our next visit back!"

"The property is well located but needs maintenance the bathroom have shipped paint on the faucets and the shower needs repairs, the property need a coat of fresh paint that does not cost that much. I was disappointed for all the money that we paid I was expecting more. The staff is incredibly nice and the food from the restaurant close to the beach is really good. We also experienced the problem with no water in any of the restaurants closed to the hotel the locals told me have been like that...

"Charges in my card for not reason."

"Super"

"This property was great! Staff was really nice and helpful! Let us check in super early and complimentary late check out since my son was having stomach issues which we really appreciated! The property is beautiful and in such a walkable friendly area to a lot of things! Everything is a 5 min uber away! We will definitely come back here again! Rooms were a little outdated but other then that no complaints at all!!"

"Everything is clean and the staff very kind. The live music and the Coqui Waterpark is amazing!!!"

"So many things to love here: complimentary chairs and umbrellas at the beach, private lifeguards, great pool, gym, staff… everything. The location is nice with many food options nearby. Concierge desk was helpful in discussing different excursion options."

"Everything was great. Thank you"

"Nice place"

"Had a great time with my family."

"Celebrated my honeymoon here. I am planning on celebrating my one year anniversary at the same place. Wonderful staff and very clean resort."

"I was hesitant in staying at this property due to reviews that I found on other platforms. Expedia has only good reviews, but when you look deeper, they are pretty bad. Our stay was excellent! We arrived hours before check in and were able to store luggage and use the pool and beach facilities while waiting. It was the perfect start of a relaxing morning to our vacation. The lobby and main areas of hotel are exacerbated as pictured. The only difference was the bathroom mirrors were very old and...

"Clean room and excellent staff attention"

"The staff was the best, helpful and friendly! I thoroughly enjoyed my stay. It was so relaxing."

"When we arrived, there was almost no water anywhere in the city of San Juan due to a large breakage in the pipeline. Certainly not the hotel’s fault. They trucked in water when they could get it to fill their cistern and provided free 16 ounce water bottles whenever we asked for them free of charge. Room service was hit or miss, sometimes OK sometimes not. We were there for five nights. Staff tried to be helpful. AC worked great. We didn’t try the hot tub. They said they will refund us half...

"I like this place, very beautiful, plenty of space to lounge around inside and at the lagoon. I did not understand why my first night I was placed in the hotel across with no explanation! Spoke with staff manager and the next day I had what I booked. The explanation was some issues with water."

"Perfect location centered by the most recent popular spots"

"Great location, nice rooms, very clean, staff helpful in recommending tours, nice pool, overall great experience."

"Beautiful property and very friendly staff. Be ready to pay for parking and resort fees - I wish they would just add it all in the price... Nice pool and workout room. Would stay there again."