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"The staff there was really lovely The room we stayed in was not really kept well and the upkeep was a bit poor and it was not the cleanest. The breakfast was nice it was a breakfast buffet next door. The gym was small but decent for a workout The pool sauna and jacuzzi was amazing, steam room wasn’t working when I went though or was not set up "

"Very comfortable. Staff very pleasant and helpful "

"Nice room, comfortable bed and a minutes walk from the shops - perfect! "

"Very clean property, staff excellent and friendly and Spa nice and relaxed "

"The staff was friendly and the location was great. The room itself was ok, however the shower didn't work and the wifi kept clicking off."

"Hotel had plenty of parking, a restaurant, gym with pool and sauna and a Starbucks. It’s located in a really nice new area of Swansea. Room was nice big, the bed was comfortable, How there was a few stains on the carpet. Gym is ok, however changing rooms need to be cleaned more and sauna and steam room have a really strong unpleasant smell. "

"Water was only warm not hot so beautiful bath tub couldn't be used. Wifi wasnt working the first day and a half The qr code to scan for info didnt work and came up with an error. Hot tub chemicals way to strong and ruined partners bikini. Location was amazing and property was very clean."

"I have not stepped foot in the grand since it was a night club and berni inn. Staff were very attentive, room clean was amazing. "

"All excellent "

"Great traditional hotel with great facilities and good walks for dog"

"Room was nice and for a quick stay it’s a great spot. Heat was off so was a bit cold in the room but the blanket provided was warm"

"Breakfast good, would have liked s rambled eggs as on low fat diet. Room cold to start with. Needed brighter bedside light. Like to read in bed and keep warm"

"Loved the priveleged room and getting a later checkout which was really helpful, staff rally friendly, loved the bar area"

"Great location for walking. The rooms and areas were a bit tired looking and worn, for example the towels were scraggy, there was no where to hang a towel in the bathroom, the lock on the bathroom door was dodgy, but the hotel staff in all areas from reception to the spa and the bistro were extremely friendly and professional. The pool area with the steam room and sauna although a little worn down was a nice welcome after a hike. The bistro evening menu, food and breakfast were all of a high...

"The room was beautiful and breakfast was amazing "

"Fab stay as always. Great room. Easy free parking. Lovely food and drinks. Fantastic staff. We will be back. Thanks very much. 😃"

"Staff lovely despite obvious shortages of menu items and basics. They dealt with problems the best they could with the lack of any management being available to offer support to one female staff member on second shift working without uniform another female staff member on her fourth week with the hotel with limited training and a male staff member multitasking to help with anything and everything. Room was clean and bed was comfy Free Wi-Fi Good buffet breakfast although some items fry due to...

"Lovely breakfast easy parking "