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"The elevators are broken. With 16 or 17 floors. We stayed on floor 14. Elevators were not working properly and glitches. We waited with luggage for almost 30 minutes for the elevator. Almost 30 minutes......"

"The layout of the property is confusing with mulitple buildings and changing lifts on different floors to access my room & hotel facilties"

"Pour des personnes recherchant Prix/Qualité 3*. L'endroit est propre, Déjeuner très bon, Air conditionné. Situation géographique très bien. (Resto, Métro, Tram, taxi). La seule chose négative est qu'il n'y a pas d'ascenseur."

"The hotel is very clean and modern. Our room had a nice view. It's very close to the Aquashow. We were travelling as a group of 3, two adult friends and a ten-year-old child. The 3rd bed in our room was a flop-out chair bed, very unsuitable. This was replaced with a camp bed on wheels, which was, needless to say, also very uncomfortable and unsuitable for an adult. We were allowed to stay on site for the remainder of the day following check out. "

"Clean, aesthetic"

"Beautiful resort. Great food. Lots of options on things to do. Cleaning Staff forgot to stock our fridge with drinks and water at times. Had trouble the last few days getting reservations at restaurants due to there only being 2 open each night. Would recommend having someone available to cart people to their suites day and night as quite a hike uphill to a lot of suites. The restaurant Voce was wonderful for lunch. Stunning views and easy access to a wide variety of activities. The bar had live...

"everyone was helpful and pleasant !"

"Staff was attentive when needed. Very calm and relaxing. If your are looking for a slower pace, relaxation and good food, this is a nice place. Food is fairly expensive compared to the local town a 10 minute walk. A variety of restaurants are available and multiple tourist shops. Parking is horrible, so use service from the airport and the hotel has rental cars if needed, also a Tuk Tuk that transports to Carvoeiro if choosing not to walk the 10 minutes. Great stay. "

"Overall the hotel is average. Rooms are small and we could not walk around our room without ducking on the 4th floor due to the walls sloping inward. Additionally, the cable tv barely worked and the tv would go in and out. When you walk into the building we stayed in, you have to take a stairway up to the first floor to get on an elevator. There was a funky smell to the building. A little like sewage or a dead animal, we aren’t sure. The positives were that the room and bathroom were...

"The hotel was in a convenient location opposite a bus stop at the top of the hill. Our room was spacious, very clean, and provided with all our needs. Good choice of breakfasts, and evening food if required. All the staff were friendly, attentive, and efficient. No parking, but we didn't need it anyway!"

"The buffet was plentiful, with good gluten free options. The pool side service was great, and the bartenders were all smiles "

"The location and breakfast were great."

"The hotel was beautiful and clean. The staff was very nice. Unfortunately it was too cold to use the pool during our stay but it was gorgeous. There was also a sauna room which is so cool. Breakfast was okay, nothing crazy. But the coffee was great! "

"Our room was nice and clean and very comfortable. I loved the decor. I like the color and the artsy vibe in both the room and the lobby. The staff were nice and helpful and always with a smile. One morning, we had to leave early at 7am before a day tour and so breakfast wasn’t open yet. Even the bakery nearby wasn’t open until 7:30! I went down to the lobby to get milk for my coffee and upon hearing of my lack of breakfast, the front desk gave me a slice of carrot almond cake. The cake was moist...

"5 star hotel - very nice"

"We arrived a little early and our room was ready around 1 PM which was fantastic. Didn’t expect it….. coffee in the morning in the lobby was absolutely delicious and very much appreciated. Front desk staff are super friendly. Would highly recommend."

"We are loved here features more "

"Very nice hotel , nice service… close to all nice places"

"The room was clean and well maintained. The staff were amzingly helpful. Location was close to all amenities."