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"A really lovely place to stay. Central to all that Port Stephens has to offer. "

"Clean room. Was larger than expected. Also had a kitchen. Easy walk to Country Club, beach etc. Stairs to the room (no lift) but staff member did appear in car park to assist with bag."

"We had a partial bay view on the first floor. It was very clean and spacious. The kitchen was well stocked with supplies. The staff was helpful. We had breakfast at the restaurant on site and it was very good. We did not use the pool but it looked very nice. The hotel is located just above the downtown of Nelson's Bay. It was an easy 10 minute walk to the docks, restaurants and shops. We would certainly stay there in the future if we were back in Nelson's Bay. "

"Second time here. As always fantastic. Breakfast downstairs is of high quality too. Facility is very new and fashionable "

"Yes all good"

"Magnificent views… absolutely spectacular. Bed was a bit hard and springy and we stayed in the Penthouse with a pretty hefty price tag for a single night, so kind of expected lux comfort. Also, we had mentioned it was an anniversary stay, but we had a family room next door which kinda killed the vibe a bit when the toddler was hovering on the deck at 6ish in the morning. Assumed, for the price tag, there would be a mini bar… there wasn’t. Only long life milk, tea, coffee and biscuits. Staff...

"Our stay was amazing. Breakfast is a must have at the hotel. They have vegetarian and vegan options as well. Not so much in the dinner menu but the staff advised that they can prepare vegan food on request. Amenities provided were above par. Cleanliness level was good. Amazing views for the sunset. Pool was clean and well maintained. Pro Tip:- Some of the room types are available at ground and first floor. If you use third party sites to book your stay, it is a good idea to call them and say...

"Check in was smooth, upon entering our room the sofa bed was not made up at all for our children. Even though the front desk informed me it was. We only had two towels aswell. We booked and paid for 2 adults and 2 children. Front desk said they would send housekeeping. An hour and a half later we called again and were told housekeeping were aware. We went to dinner and upon our return bed was made up. For one child only. Sheets had black marks, hair and what appeared to be pink lipstick on...

"The cleanliness was average but staff and air conditioning wise it was great! The location was beyond my expectations, it’s very near to everything. "

"very good value for money"

"There was only one bathroom and toilet and when most rooms are taken that’s a problem but as it is with most things you get what you pay for it would be better if the description was a little more detailed "

"Great Hotel, has had some great updated including the heated pool, I highly recommend this hotel."

"Everything was great"

"Beach view was amazing! I would stay there again "

"Great place to stay! Close to Coles and some great restaurants!"

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"the Unit was completely misrepresented . on Expedia web site it stated washer , dryer ,bathroom ,DV player, etc of which non existed"

"I didn’t attend the pool "

"The Crystalbrook in Newcastle was a pleasant stay for a weekend. The rooftop bar was great, though very busy and they weren't wrong - you need to book for dinner! The room was great, everything is fairly new so it was clean and not worn out. Location is walkable to lots of local attractions, Darby St and the waterfront are all walkable if you're able to. "