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"I came here 8 years ago, and compared to today, everything feels outdated and lacking updates. We arrived on Saturday, and check-in was supposed to be at 3 PM, but our room wasn’t ready until almost 2–3 hours later. We are a family of 7, so it was very difficult trying to get ready for the pool in the locker room while waiting. The waterpark closed at 8 PM, so by the time we finally got into the room, we only had a couple of hours left to enjoy it, which felt like a waste of money. We asked...

"The entire stay was 10/10. I enjoyed their well prepared breakfast. The heated pool was very comfortable and a great addition as well! I will be back"

"My stay there was amazing. The rooms was very clean.we were 25 of us stayed there, some of them stayed at one of the Vella which was beautiful and well maintained. We would stay there again."

"Having the water bottle fill up station on each floor and the coffee machine in the lobby was wonderful."

"We usually stay at the Windsor because it is very well located, has restaurants on the main floor and is usually very nice. This past time, the AC in the room didn't work and the staff said they only have two settings, one for summer and one for winter. It was so warm in the room we had to open the window just to get some cool air, it was almost too hot to sleep. Also, the shower didn't drain but the staff said they would take care of that. Other than that it was fine."

"Ninguna actividad fueron hecha"

"Hot tub was awesome"

"Great location, lousy conditions..."

"Clean and beautiful!! Fireplace log lasted longer than expected! Hot tub was great!! "

"Great staff and location "

"Great location, convenient to restaurants and shopping. The staff were very friendly and helpful. We were just there for one night so didn’t really need/take advantage of the amenities. Overall, a clean and comfortable room. Perfect for short stays."

"Staff was nice, Had everything we needed but I’ve never been in such a dusty room. HVAC definitely needs a maintenance/upgrade. I dusted room daily myself but within minutes dust was settling again from the dirty HVAC unit. They are under some renovations so I’m sure there will be plenty of upgrades sometime soon. "

"Though we would like the ADA accessible double queen to be a bit larger to accommodate a wheel chair, we appreciated the shower/bath handles, low heights for hangers, and close vicinity to the elevator. There are also lots of power outlets for your devices! From Front desk to room service, to security, every staff member we encountered was always kind, above and beyond friendly, and helpful."

"The location was sketchy. There were open lots full of glass and trash on multiple sides. It's on a street with three different police stations and you hear sirens at all hours of the night. Just up the street in any direction are people smoking pot, sitting on stoops, and looking at you with a mean look. There is a homeless shelter on the next block. Inside was newer and clean, but the quality of the construction is SO poor that it's embarrassing. See photos. Each room had a mini split...

"The check-in gentleman was very helpful."

"Beautiful resort."

"C"

"The room and facilities were standard. We were disappointed in the level of service we are used to at a Hilton location. We had breakfast in the hotel's restaurant and the person that greeted us (seemed to be the restaurant or shift manager) was curt. The same person proceeded to have to be what seemed to be an argument with his staff in the middle of the restaurant floor, which was unprofessional. There was an automatic 18% service charge for a self-serve buffet, which might have been fine,...