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"Horrible reception staff who screwed up my check in and check out with multiple mistakes and inattentive service and all without regard to my loyalty with the hotel as I have stayed or booked rooms for others there for over 30 days in the last two years. No understanding of or commitment to service quality."

"الفندق ممتاز ولكن موقعة ليس بجيد حيث انة ليس بة شاطئ خاص بة و بعيد نسبيا عن الشاطئ و عن الاسواق و المطاعم"

"Good"

"Fantastic place! Bedrooms were spacious, comfortable and spotless. All amenities were well appointed and maintained. Breakfast and dining options were excellent as well as the bar - very cozy. Location was excellent too. Everything we wanted to city in town was within walking distance or a short Grab ride away."

"Great value hotel in a central area - with helpful and friendly staff. This one is my goto in Penang."

"المنتجع ممتاز جداً ، يحرصون على راحة النزيل ويسعون إلى خدمته بشتى السبل ، الموقع ممتاز جدا "

"Very good"

"Stayed 5 nights, very friendly helpful staffs, excellent central location short walking distance to many Georgetown attractions and wonderful food."

"First time I got into a hotel without parking, don't even fill up your water and location so inconvenient. Next to a local karaoke and the sound proof is so bad I can hear every single vocal. Good is staff is exceptionally patience to assist and breakfast has healthy options. "

"Room was quite large, newly furnished, and smelled clean and fresh. The breakfast was fairly sizable, but basically the same thing every day, the swimming pool was great, very clean amenities."

"Good location & nice hotel facilities"

"Very clean room, a bit dark in the bathroom but super clean and helpful staff. The pool and the gym were great. Towels provided at pool. Shuttle in the morning to various breakfast areas. Lots of malls close by.. lol. We went to the pool every night to cool off. Bedrooms were comfortable, great sleep. Staff at reception were super helpful!"

"Very convenient location to almost whole of George town. Malls nearby within walking distance too"

"Hot shower water pipe is very hot if you touch accidentally. Should have a warning sign to indicate thr pipe is very hot if you are Turing on the hot water."

"The hotel is a bit more dated than I expected, but the staff provide good service. The breakfast is fairly average."

"Our request for high floor and quiet room was meet without difficulties. Very pleasant and helpful staff. Very convenient location."