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"This place is absolutely filthy, it doesn’t look as though it has been cleaned in over a year. We would not recommend and still waiting for a refund as we left early. Very disappointing. Hotels.com you should take this off your rentals"

"Wow what a transformation Imperial Hotel has had. So impressive love the new design of the hotel it is so modern and so bright. So comfortable the new beds, fab decoration in the room, so clean, amazing shower and a huge HD interactive television. Also loved the Welsh cakes, cans of Welsh water, Welsh coffee and quality tea selection. As usual the staff are amazing especially the receptionist. We will definitely stay again."

"We stayed in a family room for two nights and overall had a good stay. The room was comfortable with nice view, but housekeeping needs improvement. There were sweets left from the previous guest on arrival, the toilet had a bad smell with no refresher, and the toilet tissue was partially used and not properly replenished we ran out on the last day and eventually gave up calling reception. We also assumed housekeeping was daily, but it wasn’t, and we had to request service after running out of...

"Clean very friendly and efficient reception staff. "

"Superb stay highly recommended. Very attentive and helpful staff. The food was exceptional."

"A warm welcome and a wonderful location…. beware there’s only the stairs no elevator so bring a small case or risk a hernia 😆"

"The shops were 2 minutes walk away the hotel staff were so friendly and were able to advise what was in the area to visit. Our room was large ,clean and great shower room. The food was very good and there was lots of it, i would recommend the breakfast. "

"We loved our stay. Staff made one feel very welcome and comfortable. Breakfast is first class. Rooms are very clean. Property is beautiful."

"Our experience was good settee was a bit uncomfortable, bed was was great not much room in the bath room "

"This was our second stay here, the staff are friendly and welcoming our room was clean and very comfortable."

"We enjoyed our stay for one night. We would come back again. "

"Efficient staff. Comfortable accommodation. Delightful food. Very relaxing. "

"Dated but clean"

"Fantastic views from the room, and easy parking. The food was very good along with the beverages. The staff were very helpful "