Hotel with a Concierge in Orange County from SAR 539

"The room was a good value for the location. "

"Had to check in early, we had 0 problems doing so. Everyone seeed so happy to help me and my little one!"

"Great place to stay close to the parks with family. Parking was an issue most nights but they have complimentary valet. "

"BEWARE OF PARKING SCAM!!! They give you a parking permit to staple to your parking ticket and tell you to place it on your dash and tell you nothing else about it. But you if have time to read it(unlike I did) in very fine print it states to not pay the parking price at the gate to leave, but to press the call button instead. But without knowing this naturally I left and paid the parking fee at the gate of 1.2.5 for 3 days which I thought was outrageous. So I called and they stated that they’re not in charge of the fees at the gate and that they would still charge me THEIR 7.5 parking fee in ADDITION to the 1.2.5! 2.0.0 for 3 days for parking!!! The supervisor was extremely rude and told me to direct my frustration else where and that I signed a binding legal contract(that was not emphasized even slightly of what it entailed) and who also lied and said my reservation was closed and he couldn’t do anything. Eventually I talked to someone with some reason/compassion and they said they wouldn’t charge me their parking fee and would talk to the parking gate company for me to get the 1.2.5 refunded. Other than that the shuttle is a great service and very quick and efficient. The rest of the staff experience was good, seems like one VERY bad apple. The buffet/restaurant is overpriced and basic but decent food. Rooms are spacious but bathroom is a tight fit. "

"The room was dirty—I found three bugs crawling on the beds. The floor hadn’t been swept or mopped, and there were hairs in the bathtub. At checkout, the staff member never got up from behind the desk; she simply asked for my room number and didn’t provide a receipt. When I requested one, she said they were out of paper and that it would be emailed. I have yet to receive my emailed receipt. Needless to say, I won’t be staying here again."

"The staff at the front desk was very helpful and attentive the entire stay and the convenience of the place in general is just amazing. So many restaurants, stores, and bars near you and of course Disneyland is just a 15 minute walk. The following day I got to use the jacuzzi and the pool which were delightful. They also have a very useful mini Mart shop for any emergency items or snacks you might need. It was easy to find parking in front of our room and the size of the room was spacious. Besides it being a little outdated/motel looking, it was still a great place to stay."

"Room was dirty and dated. "

"You have to pay for parking, room carpets and bathrooms are stained. Furniture is chipped or stained. Walls are pretty thin, you can hear the family at the other end of the hall yelling. It’s a family friendly hotel. You can expect kids running down the hall from 8-11pm. The shower hose kept falling off at random times. The pool area was cool. It just felt crowded and the towels were pretty old. "

"solid breakfast options, convenient to the park, you can hear your neighbors"