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"Chair had food crumbs, bed sheet has stain, insects in washroom. Hotel refunded approx. 20% of the cost. The good thing about the hotel is the location."

"To be honest, Hyatt Regency Niagara Falls is more about the hype than the experience. I booked two Vista Premium rooms and spent nearly $1200 per night on our reservation, expecting a true luxury stay. The rooms were spacious and the Falls view was beautiful, but the overall experience didn’t justify the price. The biggest issue was inconsistent customer service. At check-in, one front desk employee told us both rooms could check out at 2:00 p.m. The next morning, another employee said one...

"M staying there room number 211 2 floor i forgot my jacket there i call alots time no one find out"

"The rooms were very clean, and the staff were very helpful."

"Elevators are ridiculously slow. Food was good, room clean and nice."

"Room was clean and the view was amazing (full fall view room)! Everyone was super helpful when needed. No microwave in room and no vending machine (that we could see) for water or snacks, but really enjoyed our stay!"

"Great location, quite and calm."

"Our room was not cleaned after our first night. We left the room at 8am and returned to an unmade bed and dirty washroom at 8:30pm. We were told they were trying to be more green - what??? They were unapologetic and I had to ask for the room to be cleaned each morning after that. The air conditioning unit was very loud and banged each time it fired up- very disrupting when watching TV or sleeping."

"It was good"

"The view was excellent and location was great. Very accessible to public transportation. Can’t beat the view of Niagra Falls. The fitness room was blah. Not many options there. Other than that we had a great stay!"

"Clean rooms and lots of different amenities from casino to pool sauna steam room and bars Everything was great expect for staff Reception was unhelpful and annoyed at any request I had. Even DoorDash delivery was a process . They don’t have a designated spot for food deliveries and they need an extra verification from door dash that the food was for me. I never had to go though that before and any other hotel. It seemed that instead of trying to make things smoother and easier for you staff was...

"The room was clean and modern. We ate dinner on the rooftop patio which is beautiful. The breakfast was very good. The location is about a half a block from College subway station so it is very easy to get around."

"Great location, price and space"

"This hotel has forever been updating their rooms. What was once a regal destination is mediocre at best unless you fork out for a gold experience. I’ve personally stayed at this location many times over the past 20 years and while the common areas of the hotel is mostly enjoyed the rooms are always under maintained. Paint, caulking…always sloppy. Bathroom floor is sticky and dust bunnies collecting in the corner is disappointing. All of this to say I would highly encourage hotel management to...

"The hotel need a upgrade"

"Always a great stay! Great location, staff are friendly and never any issues."

"The hotel room is so clean and staff friendly."