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"Place is very nice and clean"

"There were hairs on the bed sheet. I returned to the hotel late that evening, and when I called the front desk to report what I had found, the staff member did not believe me and suggested that the hair might have been mine. After I insisted, he reluctantly provided two brown blankets, but no clean bed sheets. I even offered to change the sheets myself after he explained that no housekeeping staff were available at night. Instead, he told me to sleep on top of the brown blankets. I was not...

"Ik heb een heel fijn verblijf gehad in Chelsea hotel. Personeel was super vriendelijk en behulpzaam. Dagelijkse schoonmaak en flesjes water en cupjes nespresso cafe. Weinig geluidsoverlast gehad van de bouw tegenover het hotel. Bedden lagen heerlijk."

"Staff everywhere to help answers questions. Provide hotel info and local attractions and dining options. Very pleasant stay."

"Good"

"Disappointed that the breakfast was so pricey for what you got."

"Grande chambre luxueuse. Café disponible. Rafraîchissement de serviettes."

"Love the views regardless of whether it's the city or the falls but an observation deck is available for those on the city side. Staff very helpful. We only stayed one night but would book again upon return. Also close to over a dozen restaurants."

"Hotel is in a great location and clean."

"The staff were great, and the location ideal for those exploring downtown Toronto."

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"The rooms were clean, the staff was nice. Our AC wasn't working but they changed our room and they were really professionals about it. We even had an upgraded room. I would say that the hotel is a bit old, but really clean!"

"Best hotel with best view"

"Had a wonderful stay! Will definitely go again!"

"Great place thanks"

"The property itself was great. Perfect location, clean room, great balcony etc. It was the staff and service or lack of at checkin which was terrible. There was a huge line with about 14 people in it. There was one person checking in non-timeshare owners, and 3 people standing at the owners check in doing absolutely nothing. There was not one person checking in there. At the regular check in there was the one person as mentioned who was also answering questions for 2 guests that had just...

"This is not our first stay at this property. The bed was so comfortable! Time to start upgrading the rooms. Doors showed signs of water damage and time to move forward with getting rid of carpet.go laminate."

"Location was perfect. Excellent service from everyone. The only thing I would rate a bit negatively is the rooms. They are very small."

"The service was exceptional from front desk, to doorman, to in room dining. The indoor pool and hot tub were amazing. The rooms were very clean and have essentials ike shampoo, hair dryer, and extra things like robes. Also brought up a mini fridge for personal items. Never told that the mini bar had sensors on it."

"Breakfast"