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"Chair had food crumbs, bed sheet has stain, insects in washroom. Hotel refunded approx. 20% of the cost. The good thing about the hotel is the location."

"I'm living 29 floor ,and all night they works 30 floor same room my rooms up 5am. All night contraction and they now when I'm asking what happened 30 floor she said o contraction they do i can't believe that harible service not sleeping ol night 😡😡😡"

"M staying there room number 211 2 floor i forgot my jacket there i call alots time no one find out"

"Staff were amazing and the hotel was clean and close to everything."

"Elevators are ridiculously slow. Food was good, room clean and nice."

"Room was clean and the view was amazing (full fall view room)! Everyone was super helpful when needed. No microwave in room and no vending machine (that we could see) for water or snacks, but really enjoyed our stay!"

"Great location, quite and calm."

"Our room was not cleaned after our first night. We left the room at 8am and returned to an unmade bed and dirty washroom at 8:30pm. We were told they were trying to be more green - what??? They were unapologetic and I had to ask for the room to be cleaned each morning after that. The air conditioning unit was very loud and banged each time it fired up- very disrupting when watching TV or sleeping."

"It was good"

"The view was excellent and location was great. Very accessible to public transportation. Can’t beat the view of Niagra Falls. The fitness room was blah. Not many options there. Other than that we had a great stay!"

"Clean rooms and lots of different amenities from casino to pool sauna steam room and bars Everything was great expect for staff Reception was unhelpful and annoyed at any request I had. Even DoorDash delivery was a process . They don’t have a designated spot for food deliveries and they need an extra verification from door dash that the food was for me. I never had to go though that before and any other hotel. It seemed that instead of trying to make things smoother and easier for you staff was...

"room was so clean, felt so comfortable and easy to get used to compared to stays at other places!! staff was so helpful we didn't had cutlery so we called the front desk and they delivered it within 5 minutes. the breakfast buffet was so ice too. everything was so fresh 10/10 recommend would definitely consider booking again in the future"

"Great property."

"This hotel has forever been updating their rooms. What was once a regal destination is mediocre at best unless you fork out for a gold experience. I’ve personally stayed at this location many times over the past 20 years and while the common areas of the hotel is mostly enjoyed the rooms are always under maintained. Paint, caulking…always sloppy. Bathroom floor is sticky and dust bunnies collecting in the corner is disappointing. All of this to say I would highly encourage hotel management to...

"The hotel need a upgrade"

"Always a great stay! Great location, staff are friendly and never any issues."

"Everything was great. If my husband hadn't gotten sick, this trip could have been amazing for us. We just didn't get lucky. One of the staff members gave our room two hours earlier when she noticed that my husband didn't feel well. We really appreciate her (sorry that I'm not good with names)"