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"Loved the welcoming atmosphere, beautiful hotel, clean waterpark, location , and kind staff. Only issue i encountered was housekeeping, I was not informed we had to request housekeeping and when you do, must tell them what to clean. I called and informed them to make beds, sweep floors, and replace towels: we get back from Cedar Point and all the dirty towels are still on bathroom floor. Please update housekeeping guidelines."

"We had such a great time. The room was nice and comfy and the amenities were fabulous. Definitely will come back. Kids said best vacation ever!"

"The staff was friendly and the service was great, rooms are small and bathroom small. No breakfast available, great place if you have kids."

"The uneven tub to floor was a trip issue. The dressers for the tvs are too close to joining room doors. Rooms were clean and the extra pillows were nice."

"Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy."

"Its a great location, especially if you're in town to see the Cavs or the Guardians. The bathroom was small. The hotel is undergoing renovations. So, it was down to one elevator, making it a long wait to go anywhere"

"Beds were so uncomfortable. Front desk staff was unfriendly & uninformative. The help app was nice. Used that & it was helpful."

"Check in was easy. But upon check in we were notified that the pool was down for maintenance and that the advertised breakfast included was not available for over a year. I complained at check that I those amenties should have been notified and updated in their advertising and that would have caused me not to book the hotel if they were known. The management of the hotel said they have told Expedia for several months and Expedia has not changed it. If we wish any compensation if must be though...

"Beautiful location and grounds. The pool was definitely a favorite."

"I had an unexpected trip out to Cincinnati because my elderly mother went to a trip and got sick and I had to fly out to get her. I took her to stay at this hotel for a day and a half while we waited for our flight to fly out, she rested recuperated and we went downstairs to the restaurant whenever we needed to eat it was absolutely lovely. It was a beautiful place to stay and we were so grateful for how kind and caring everyone on the staff was."

"Cleanliness and friendliest staff"

"Clean rooms and all the staff was very helpful and security was nice too"

"Great location, friendly staff, very clean"

"Clean room but needed another chair Liked the store in lobby to get a quick bite to eat"

"Clean room, great staff."

"Room had a bad smell, blankets were dirty from the previous guest. Not recommended at all. High price for what you paying 👎"

"The property was immaculate, staff was tremendous, not only a free breakfast but free dinner as well. Very centrally located walking distance to many things, (we went to Rock n Roll hall of fame and Guardians game.). My next trip to Cleveland this will definitely be my first choice."

"We enjoyed the wonderful customer service and the complimentary breakfast!"

"Jordan is incredible!! Best customer service on the island!!"

"Nice room, good gym. Breakfast was not very fast"