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"This was a fraudulent charge in my account!"

"This was my first time staying at this hotel, and I had a very positive experience. It is a small, beautiful hotel in the center of Odesa, very close to everything and just steps from the Opera House. The staff were friendly and helpful, especially the gentleman working at reception, who was extremely welcoming and always ready to assist. Unfortunately, during my stay Odesa experienced a major attack that caused serious disruptions, and the hotel was without running water for almost 48 hours....

"There was a glitch that didn’t update their system and the reservation, they upgraded me to a larger room to make it right. Great Hotel and excellent customer service."

"Modernit huoneet ja kylppärit, ainakin näin sodan aikaisin hinnoin todella hyvää vastinetta rahalle. Henkilökunta ystävällinen ja avulias :)"

"Staff were fabulous, even carried my bag to the room up 3 flights of stairs...made sure that I was safe and that the taxi showed up on time whenever i ordered it!"