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"​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...

"Great location but little noisy during the night."

"Great hotel for business travellers"

"Would stay again"

"Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected."

"Our usual stay In favourite park plaza. Never disappointed us :)"

"Great stay for a couple of nights. Clean and the staff super friendly."

"Simple with basic but adequate facilities but secure and reasonably quiet. Narrow but comfortable beds. Check in staff efficient and polite. Good tea & coffee facilities. Excellent and helpful cleaning staff. Good location for night attractions, dining and drinks. Excellent bus and tram links. Main problem was only one lift working...and that was temperamental. It does not help to see a sign " be healthy take the stairs" when you are oaps and need to carry suitcases up several flights."

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I...

"Staff were friendly and helpful at check in. Sadly room was really cold, heating not on at all so had to plug in a radiator. Good breakfast and again helpful staff"

"The location is lovely"

"Really liked the location and quality of the hotel! Loads of green areas around for walks, kids go run around and kick about! The hotel is expansive, very generous rooms and decent food! Not much variety on the menu in the restaurant and including breakfast if you don’t eat pork you have limited options The only point of improvement would be restaurant service, we waited for over an hour for our dinner and having a toddler and a new born it wasn’t a good experience we saw many tables served...

"Plenty of parking, room nice and quiet. Mattresses were comfy but the single beds felt very narrow also the legs of the bed were angled out and because of the dark colour too, a few stubbed painful toes! Food was a bit on the pricey side £8 for a portion of sweet potato fries! Breakfast was nice, enough choice. And the shower was nice and powerful. "

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"Very friendly staff, good room & quiet."

"My only problem is the check in process, staff wasn’t professional, wasn’t friendly at the beginning but force a smile later on, not looking at guest when speaking to them , no greeting from staff to guests, no explaining the arrangements for breakfast. Been to many different hotel around the world, this is the worse."

"I booked a twin room but it was made up as a double so had to get this changed. Requested a walk in shower but got a shower room with glass walls! Staying with my 90 year old mother so was not happy with this. Hotel looked lovely from outside but inside decor was very bland and boring. Gardens had not been yended to and grass not cut. Having informed the hotel i was staying with my 90 yo mother and requested a downstairs room they put us at the far end of the hotel so we to walk a ling way....