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"Excellent staff great location and Kevin the coceirge doorman is a 💎 diamond fella. Excellent polite and very hepfull"

"Good budget option. Small rooms with basic amenities but spotlessly clean. Very comfy bed. More hangers would be better but perhaps you can get these if requested. A lot of noise in the rooms overlooking the street, to be expected due to central location. Reasonable value. Would stay again providing it was reasonable rate."

"It's an old hotel with history and character. The staff are excellent: polite and helpful. There's a lift to all floors, but still some stairs to some rooms. The rooms are clean and beds are comfortable. The electrical wiring seems old, but everything works. There's no air conditioning. You can hear the station, especially at the back. Tea and coffee are in the room (but no milk or creamer). Some sound bleeds from the room next door. It has a grand entrance and is ideally situated for the Centre...

"Reception staff were lovely, room really nice and breakfast very nice and fresh"

"Lovely hotel it was very clean.Staff were very friendly and helpful.It was a very short visit as I was catching a flight very early morning.Next time I will stay longer."

"Staff very helpful, gym was great and it was very clean"

"Stairs up to room were very clean and well kept. Corridors clean, spacious and lovely air fresheners used. Room was very clean, spacious and quiet and cosy. Bed comfortable and lovely pillows. Bathroom had good shower and a bathmat was provided which I like to have. Good shower gel, shampoo,conditioner and hand cream provided. Breakfast was lovely and lots of choice. Friendly staff. Would recommend and would stay again."

"Good location and good facilties.. friendly staff and good breakfast."

"The room that was assigned to us was clean, although the pillows are too soft for me as I suffer from bad back. Mark at the reception was very helpful. We keep coming back and choose to stay here as it was a good location to all the events that we attended. Highly recommended to all travelling to Newcastle. Newcastle train station is just a few steps away."

"We got upgraded to the new wing into a Jr suit, cool right? Except it was up 48 steps with no elevator access. Sure wish we would have been warned about this. No porters, so we schlepped our suitcases up three flights of stairs."

"Breakfast was nice asked for complimentary upgrade didnt get it, tiles in shower need regrouted and space in side of shower causing floor to be wet"