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"The resort fee was supposed to come with a day pass for a citibike, but when we went to ask about this, we were told it was just for 1 trip. This is different from what was stated in the fine print."

"I love this place"

"Staff were amazing and very welcoming, room and it’s amenities were great and overall great prime location for food and shops!"

"Clean"

"Service was fast and amazing"

"."

"The staff was excellent. The hotel itself is showing it's age, and could use some work. The tub was chipped in multiple places and had miss-matched tile repairs, the sink was cracked, the louvers on the a/c were broken, and the desk had peeling paint."

"I was charged for a soda that I had already reported missing when I checked in. The person at the front desk said that I wasn’t going to be charged, but that was a lie. Very disappointed with this hotel."

"Valley parking was definitely not worth it"

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Room conditions was bad,restrooms not maintained well,clogs in wash basin and toilets."

"Great staff."

"Nothing"

"Overall it is a great hotel. Perfect location to walk to Times Square, Rockefeller Center, or see a play on Broadway. Front desk and luggage storage staff are very courteous and knowledgable of the local area. There are some items to keep in mind: 1. Breakfast is served from 6 - 10am, but recommend you get there between 7 - 8am to avoid the rush. 2. Rooms: The rooms can be small. Depending on the number of people in your group and length of your stay, look for the rooms with queen or...

"The staff were all super nice and helpful. The lobby is beautiful and the location of the hotel is absolutely perfect! The room i had was nice and spacious also clean. Loved that we were able to get as much bottled water as needed and always had fresh towels! The room could’ve been a bit more cold but it also was summer time. I would highly recommend and would stay again."

"Definitely will stay at this hotel again."

"Excellent location in Times Square. Well managed and well manned. Only issue is that the keys to the door seemed to expire on a daily basis sending you to go talk to the front desk - the lines at the front desk were at times long. Overall, very good tho."

"Thank you!"