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"Very Disappointing Stay — Not What We Expected from Hilton My family and I stayed from May 6–9 but ended up shortening our stay and checking out after the second day due to a very disappointing experience. From the moment we arrived, things were poorly managed. Check-in took about 45 minutes, with a long line and no clear system in place. Guests were visibly frustrated. I spoke with the manager, Jason, but he didn’t seem equipped to resolve the situation or provide clear direction. The overall...

"Everything was perfect, I would definitely stay again. "

"Everything was good. The room was spacious and clean."

"Amazing views!!! Great service especially Karen at the restaurant....she makes delicious cocktails. Will book there again."

"The hotel was pretty good in general. Here's the good. Our room on the 18th floor was clean and quiet. We didn't here any other guests, although I can't say for sure if there were guests in any adjacent rooms. We had minimal interaction with the staff but what staff we did interact with were helpful and polite. We did not get breakfast so we can offer no feedback on the food. Now the not so good. The beds were rock hard and uncomfortable. I like a softer bed so this is usually the case for me...

"My stay was okay for the price. I would have rated 5 but the air conditioning wasn’t the best. The entire property runs pretty warm. I had the AC running for hours at the minimum temp and highest fan speed, but it didn’t do much. Hovered around 76 degrees during the day. Luckily I was able to open a window to get fresh air. It’s not a big deal breaker but it is good to know if you’re a hot sleeper."

"Great location for our first trip to NYC, centrally located and handy for Hudson Yards, High Line and Madison Square Garden. Easily walkable to Times Sq and Empire State and other midtown attractions. Took us about 30 mins to walk to Central Park. The hotel has a very retro feel and look which we loved. We found the standard room a little smaller than expected but it was fine as we were out all day. Just don’t expect the modern style hotel. The staff were all pleasant and friendly especially...

"You all should book here at Wyndham Grand Hotel. All amenities are near by walking distance easy access to the Go Transit Bus for the outdoor amenities. Room views are nice you can see the falls. Casino and shopping stores."

"Staff could be friendlier. The common areas seem to be overcrowded by people who are not staying at the hotel, which is fine but something to be mindful of. Overall, this hotel was a 10/10. The staff at the rooftop bar could be friendlier. "

"Air conditioning in room was horrible, thermostat never went lower than 70 degrees. Bed and pillows not comfortable. Was very disappointed because I’ve been to several Hampton Inns and always had excellent air conditioning and bed / pillows."

"Great view! Good location and good hotel"

"客室Wi-fiが高速でなかった為、個人的な連絡で不自由が発生した。しかし、何を置いても、このホテルの立地によるナイアガラ滝のロケーションが抜群に良くて、時間経過毎に違った表情を見せる景色に感動しました。"

"Helpful staff"

"The staff was friendly and professional. Check-in and check-out went smoothly. Tuwena was especially helpful to us. We also enjoyed the seemingly endless supply of cookies, including allergen-free ones! Although small (cozy), the room was clean and quiet. The bed was comfortable and we appreciated the ice machine on a nearby floor. Highly recommend this property! We already booked another stay."

"The hotel has large rooms for NYC. They are clean and everything works well. It is an easy walk to many of New York's best attractions, including Bryant Park, Time Square and the Empire State building. The lobby market and bar are both good, with friendly staff."

"Very accomadating! We needed a W/C room and and a lower bed. They were very helpful."

"Very clean"

"We just wrapped up a two-day stay at Great Wolf Lodge, and honestly, it was one of the most vibrant experiences we’ve had in Niagara Falls. The standout feature was the open property—the layout is just fantastic, offering a sense of freedom as you move around. Our room was a bit of a trek from the lobby—it required a long walk through a corridor—but that was really the only drawback. The water park was a total blast—our kid was in heaven. We didn’t try the food, so I can’t comment, but the...

"A/C worked great. Not that strong but totally fine because we went when the weather was good!"