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"When we checked in - I assume that this was the last room available as I let them know it was my birthday but they weren’t able to accommodate anything better. The person at the front desk was not friendly nor was she helpful. One we got into the room, we had a view of a wall with a ladder. We weren’t able to use our phones as we had no reception in the room. The fan in the room was blowing cold air so we set it to heat hoping that the room would warm up, the temperature just kept dropping....

"Chambre propre."

"Nearby amenities are good."

"Our views were stunning. The staff was friendly, helpful and accommodating. Our trip was amazing. The beds were comfortable and the shower was heavenly. I would definitely come back to this hotel. "

"All the hotel staff were very helpful."

"It was extremely well maintained and professional."

"The property was doing renovations during my stay. However, everyone was very professional and helpful. Great location. The rooms have a microwave and mini refrigerator which is nice. I would stay there again. They serve a great breakfast every morning with staff there ready to assist if needed."

"Pros: 16th floor, we had an amazing view. Better than the lookouts and observation decks in the area. The view made up for the negatives. We would happily stay here again just for the view and proximity to the incline rail and table rock area. Cons: The room was fine, a bit dated but comfortable. Could be cleaner. Hallways needed vacuuming and the cleaners left the laundry bags and garbage bags piled up by the elevators over night. The pool is chilly and had huge chunks of hair floating in it....

"Hicieron un rebulu que hasta me dejaron sin anotación me mudaron de hotel y no aparecía en ninguno"

"This was my first time staying here and I was very impressed by the location, service, and amenities. I will definitely return and rate it 10/10"

"Steps away from Madison Square Garden. Very clean hotel, a bit dated but that didn’t bother us. 2 restaurants and a great diner right in the lobby downstairs, as well as a Starbucks. We would definitely stay here again."

"Pretty good property well maintained. Would love to come back"

"Great views"

"Gorgeous newly renovated suite, the nicest room I’ve ever stayed in! Took advantage of a reduced rate upgrade to a full view of the falls and it was spectacular! Comfy beds and pillows led to the best sleep ever… we even bought the pillows!! Loved the Nespresso machine for that first cup 😄☕️The staff is warm and professional, and dinner at STK was exceptional, although more expensive than we’d normally go for dinner it was a special occasion and really enjoyed the food quality, staff and...

"Se solicitó desayuno y no se dio la prestación"

"The front desk staff is not friendly. The market store in the hotel has double/ triple of the price of stores outside the hotel. While room service staff is very helpful and friendly. Room does not have coffee/tea set, basic hotel amenities such as complimentary toiletries. "

"Elevators always broken. Small room no fridges or microwave and terrible valet "

"Our room was certainly a room, but not much beyond that. Shower and was falling apart, WiFi was terrible, and no full sized mirror, but besides that it worked for what it needed to do. Staff was super friendly and helpful!"

"There will be added fees at the end."

"Very nice place and good location, nice staff too but if you can, request an interior-facing room. Street sounds are close by. "