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"The checkin in line was very long. The jetted tub made a lot of noise to put out maybe 10% of normal jet performance, but the size of the tub was relaxing. Upon checkin, they pushed a $120 dinner/breakfast special for two. What they didn’t disclose was that didn’t include a non-alcoholic drink, all the taxes and the dinner had a mandatory tip added (I always like to tip myself.) so we were taken back when the bill arrived at dinner and we owed nearly another $60. The dinner at Brasa was...

"Loved the location and the views of the American falls were phenomenal. Check in was easy and the check in agent was very helpful. The hotel could do better with general cleanliness. Hallways were littered. We found a bunch of long hair in the toilet when we first entered the room after check in (not a great look when you're just checking into your room for the first time). Some finishes need updated. Also, the air conditioniner was so loud it disrupted our sleep each time it went on...

"Staff was great,"

"This was our 1st time at this hotelin Canada. The rooms are way up in this tower so they are small but we wanted one with the full view of the falls it didn't disappoint, they have 3 of these rooms. You go up a elevator to get to your rooms and the hallways are narrow and you are actually going Around inside the tower to get to your rooms but we had a spectacular view! It did not disappoint. If you are wanting your vehicle close by its not but it is in a closed lot and they have a shuttle...

"The hotel staff were extremely friendly and helpful. The location is convenient and the price for our budget. Would definitely stay again!"

"Budget cost does not necessarily mean scrimping on quality. Unbeatable location. Excellent value. Small, sure, but cozy. Ultra modern, clean and completely functional. Just what we needed for a 4 night stay in Manhattan."

"Clean room and great location to see a comedy show at Madison Square garden."

"Todo en general bien , buena ubicación , eso es lo mejor , la habitación bien ! Limpia y cómoda , la cama confortable y las almohadas también , lo único malo es que no te avisan y te cobran 50 dólares por noche de depósito pero no te lo devuelven , que por que la cuidas se lo queda como impuesto , deberían de informarlo así , no como depósito , eso le baja la calificación 8 tal vez"

"We enjoyed our stay at hotel! I’m not wrong to say that this is the best hotel in Niagara Falls."

"Check in was a breeze, excellent location a five minute walk to the concert venue, and across the street from the Casino!"

"The staff was very helpful and professional. Very welcoming."

"The air conditioner doesnt work properly, staff brings me a fan!!!! Elevators, in the mornings is chaotic. Breakfast, no good at all!!!"

"We upgrade to suit on 38 Floor . Very specious room with extra sofa and incredible view. We had better view from the room than STK 9th floor. Staff was outstanding !!! Form front desk thru staff helping at elevators and room attending."

"Tout était parfait, personnels très courtois, chambre propre et vue extraordinaire"

"Room was very small and very few places to put things. The bed was very uncomfortable."

"I stayed for 2 nights - location is top. They just opened so probably going through some "teething issues". Overall nice hotel with impressive lobby and nice staff. Rooms are a bit small. Not sure that's included in the destination / resort fee. No bottle of water / cups (even plastic ones) or lotion in the room. Despite going for a superior room, it did not have a desk, which was a bit annoying,"

"better welcoming front desk staff. door guards were very friendly"

"There us nothing about the hotel to like. Location is the only thing this hotel has going for it. The last time we stayed here we had to wait an hour to check in and never wanted to come back but did because of the price, but never again. I'd rather pay 1,000 more dollars to stay anywhere else. The elevators didn't work, only 2 out of about 12 did, and they were so jammed up and crowded we couldn't get on one when we checked in and were forced to climb seven flights of stairs with 4 bags of...

"The rooms were kept clean but most importantly the bathrooms were regularly cleaned. Had no issues with the shared bathroom situation. Room was excellent, beds comfortable. Window that opened and let in fresh air was a big plus. Rooftop is a great feature as is the cafe in the early mornings. I will definitely stay here again just because of the location, price, and ease of the entire booking."

"not good maintained and not clean"