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"The room was spacious, clean, and updated. However the AC didn’t work so I had to run the fan and the room service staff refused to answer the phone."

"Not worth the money."

"We chose this hotel for the chance to have a room with a view of Niagara Falls and for this it did not disappoint. We stayed on the 10th floor and could view the American and Canadian Falls from our room. A wonderful view with the beauty of the Falls, the lighted falls each night and the fireworks at 10 pm each night. There is a viewing area on the 14th floor if needed as well. The room itself was comfortable enough for 2 people with a king bed and a small couch, desk, dresser. The hotel is...

"Beautiful views and clean room with very helpful staff."

"Great location for a bunch of tourist attractions, very friendly staff and clean. We will be returning!"

"Clean, compact and exactly what I needed. Whenever I need to be in the city for longer days at work, this place is my go-to. Love the rainfall shower. I've stayed here on numerous occasions, and recommended it to visiting friends."

"Typically small Manhattan room. Dated."

"Stayed 5 nights in a metro two double bed room (23rd floor ) . Just 2 persons and 4 would have been a bit of a squash and a squeeze . Room cleaned well every day . Great location opp Penn station and subway entrance 25 m away . Happy with decision to stay here after going through many options ."

"Excellent location, excellent staff. Special call out to william at front desk. Made us feel special. He was fully of energy."

"They seized our rooms on very short notice (4 days) to be available for potential victims of flooding in another region. I received a phone call at 10PM from an unidentified number doing so. They would not help us to re-book in another property or even another city even after reaching out multiple times to the local property as well as to Wyndham corporate to try to find alternative accommodations. I fully understand that emergencies happen but you should also try to help your customers to...

"The hotel is very nice and modern. Check-in was a little delayed, but the hotel did good by us by extending a late check-out on our departure day to make up for the delay. We were also originally put in a connecting room which was a little loud, but the hotel MOD Andy took really good care of us and moved us to another room which was perfect! Andy was fantastic. We also really liked the various café's, restaurants and bars, particularly the rooftop bar. Liv was a wonderful host at the various...

"Loved it! Super clean and nice"

"I love to stay in Hyatt with Falls view. Clean and spacious room, very comfortable with everything. Just too expensive for parking. You will be charged for the bottle water if you are not Hyatt members."

"Great view of the falls from your room if you book one. Eat at the restaurant across the street, its much better. Like many rooms, not enough plugs for charging."

"The room was a decent size for two people, most disappointing factor was that there were no cups in the room, and the only source of water was on the fourth floor. Also would have been nice to have a little coffee machine in the room, but perhaps that’s not to be expected in NYC."

"The hotel is great if you’re planning to watch shows. Near many of the theatres! All of our shows were in walking distance , one right around the corner. Perfect stay for our trip , and they offer a free cocktail in the evening !"

"Dirty, not modern, unhelpful staff. Do not book."

"clean"

"You get what you pay for. Nice place to sleep and shower before heading out. Wifi is nice and reliable. We book the bunk beds and the frame we nice sturdy, no sounds coming out. Showers were much cleaner than I was expecting consider we had a shared bathroom. Would definitely come back and sleep here again."

"Great hotel and comfortable stay! House keepers stay on top of keeping that room clean!"