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"Excellent hotel."

"There was no baby changing station. Parking cost 50$ extra per night! The room view was totally different from the one they listed on Expedia. The window frame obstructed the view from the middle, AC was on the corner. They gave me a room at a lower level (9th) the tree obstructed the view of the falls. The washroom was smelly. The sink was clogged. The housekeeper unlocked and opened the door for us just after a second knock when she brought us the toothbrushes."

"Stay was perfect."

"The property is amazing. It’s clean and has amazing views. The restaurant is great. The rooms are fantastic and very spacious. My only complaint is the price of parking. It’s $100 which I think is too much. Other than that it is a terrific hotel."

"this was my first time visiting NY & it was lovely! the room was tight but cute & cozy. We only stayed on night but it was cool for the price and being on the strip. <3 would book again"

"Clean room"

"After traveling for 6 hours we were told that the hotel was booked due to flooding in another part of Canada. We were moved to a different hotel. Hyatt Regency and our room was nice. The view was amazing!"

"Convenient transportation and clean environment"

"Beautiful interior, probably the best hotel in the area. Rooms are large and modern, very well equipped. Staff is super nice and helpful. We got a free upgrade upon arrival to a Falls view. Thank you for making our stay memorable."

"Nice"

"Had such an amazing stay. All of the staff were extremely friendly and super helpful. They even managed to help us get placed in our room in the morning time, even though check-in was in the afternoon. Me and my friends will be back every time we go to New York."

"Break fast option could be better"

"Wonderful hotel! Perfect location!"

"Great stay and great staff!"

"Room was small, but clean. The shared bathrooms weren’t so bad and clean most of the time. All of them have waterfall showers, which is an ideal, but my party made due. The only amenity I could wish for is a free cup of basic coffee, even if in a shared space."

"Nothing to dislike. This was my 2nd home until it was shut down. Reopened in May so of course after bouncing around other hotels in the area I'm back where I belong. Welcomed by Nelson and Sam when I walked in. New at reception was warmly welcomed by Gezennia. Went to the new bar area to see Javier. Nice renovated room on the 25th floor. Hotel renovations are great. As a Broadway fan close to All Broadway theatres and TKTS for discounted tickets. Plenty of restaurants for meals in all price...

"Everything was great."

"Great location if you want to be steps away from time square. Can be noisy at night if you like to go to bed early. We didn’t mind the noise outside. We could hear the neighbors through the joining room. That was a bit annoying. The staff was helpful when we called but no one made up our room the whole stay. Not sure if you need to ask or not. The rooms are a little out dated, but they were clean. Overall a decent place. I would stay there again."

"Typical big city stay. Great location. Next to Grand Central terminal with several street accessable subway entrances. I would recommend the Commadore club for a nice clean getaway with and a protected outside terrace. No street view but beautiful architecture above. A few short blocks from times square, Bryant Park, NYC Public library, tons of shopping. Best of all rent an ebike across the street and take a city ride. The Junior suite was very nice, roomy, very clean, it looked out to other...